Sony 1000X THE COLLEXION
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Free Shipping On All Orders, No Minimums.
We offer free 2-day shipping on most products within the continental US.
Weekdays - Orders placed by 2pm EST ship same day. Orders placed after 2pm EST will ship the following business day.
Weekends - Orders placed on Saturday and Sunday will ship Monday.
Orders requiring motor freight delivery may take more than two business days. Once your order has shipped, you'll receive a shipping confirmation email with a tracking number for easy tracking.
Orders for Open Box products ship with free ground shipping within the continental United States.
Orders that contain items that are currently backordered, special order, or out of stock will ship complete once all items are in-stock unless otherwise requested.
If you need it faster, you will have the option of choosing a quicker shipping option when you checkout on the website.
At this time, we do not ship internationally and orders to Hawaii and Alaska may incur an additional shipping charge. Please contact us at 888.899.8776 or email support@audioadvice.com to confirm.
Rerouting and Address Changes
We cannot make ANY address changes once an order is placed. If you are unable to accept delivery of your package as ordered, we will need to cancel your order, return the package to sender and have you replace your order through our website.
Keep the Box
We suggest you keep the shipping box or boxes for at least 30 days. It is actually a great idea to keep boxes for audio products for the life of the product. Having the box and all packing will increase the trade-in value should you decide to move up and they are handy to have should you ever need to send the unit in for repair.
How To Receive a Motor Freight Order
The trucking company will contact you to schedule a convenient time to deliver the order. Please note that you must be present for delivery.
Visually inspect the box to make sure you see no signs of damage. If you notice any damage at all, take some pictures with your phone and make a note of them on the delivery receipt the driver will ask you to sign. If it is obvious that the product is damaged, please refuse the order and contact us immediately at 888.899.8776 or email support@audioadvice.com.
Open your box as soon as possible and inspect the product for damage and contact us if you find anything wrong.
FedEx Freight Service Comparison
| Feature / Service | Scheduled Curbside Delivery | White Glove Delivery |
|---|---|---|
| Scheduled delivery appointment | ✔ | ✔ |
| Delivery location | Ground level only (garage, front door, loading dock) | Room of choice, any floor |
| Delivery team | 1 person | 2 people |
| Placement inside home/business | ✘ | ✔ |
| Upstairs / downstairs delivery | ✘ | ✔ |
| Unpacking | ✘ | ✔ (upon request) |
| Packaging removal | ✘ | ✔ (upon request) |
| Assembly / installation | ✘ | ✘ |
| Old item removal | ✘ | ✘ |
At Audio Advice, we pride ourselves on customer satisfaction. We'll bend over backward to make sure you're 100% satisfied and we won't accept anything less. We offer 30-day hassle-free returns and personalized service from real, live people.
If an item doesn't meet your expectations, you may return or exchange it in its original condition and packaging within 30 days for a full refund, minus shipping fees. Items shipped back in like new condition through standard shipping carriers will incur a minimum $15 return shipping fee. If the items were initially shipped through free scheduled delivery via motor freight (commonly referred to as LTL), returning them will result in return shipping fees starting at $150. These items include but are not limited to, oversized items such as TVs, certain subwoofers, floorstanding speakers, furniture, and most items weighing over 75 pounds. Return fees will also apply for exchanges. We want to treat your system as if it is our own and want you to be completely satisfied with your purchase.
Please see the instructions below. We only accept returns for any product purchased directly from our website. If merchandise is not returned in its original condition or is missing packaging, manuals, accessories or other parts, or the resale value of the product has been impaired, a partial refund will be given and calculated on a case-by-case basis.
Non-Returnable Items
The following items cannot be returned or cancelled:
- Special/Custom Order Items
- Gift Cards
- In-ear headphones cannot be returned once the packaging has been opened due to personal hygiene reasons. Please contact our customer care team if you'd like help choosing.
-
Turntables With a Broken Stylus: All turntables ship out with the stylus intact. If you return a turntable or phono cartridge with a broken or missing stylus you will be subject to a return fee. Please be careful when setting up your turntable and contact us with any questions.
Is It Easy To Return An Item?
Yes, simply give us a call at 888.899.8776 or you can email our support team at support@audioadvice.com. Many times our team of experts can help figure out why the product might not be working like you expected and get things fixed over the phone, so don’t be surprised if we ask a few questions, we love troubleshooting!
If our tech help can not make you happy, we will email over a return shipping label with a Return Number.
Hopefully, you saved all of the original item’s box and packaging inserts. You will want to pack back up your return or exchange in the same way it came out of the original box. Once you have everything packaged correctly, tape the box on the top and bottom to assure it stays together. If Audio Advice shipped the item to you inside a second box, it's a good idea to use that same extra box to help prevent damage on its way back to us. To avoid it accidentally coming back to you, use a magic marker to cross out the old shipping label or just tear it off.
The return shipping label we send you will have our address on it, just make sure you take the box to the right shipper (UPS, FEDEX, or USPS) as per the label.
If you are close to one of our stores, please let us know if it is more convenient for you to return it to us directly. You will still need to get a return number by contacting us and shipping and/or restocking charges may apply.
When Will I See My Refund?
It usually takes around 7-14 days for the refund to show up on the payment method you used. We do inspect all returns for damage and accuracy of the item inside the box before issuing a refund. Some items may be subject to shipping and restocking fees.
Can I Exchange My Purchase For Something Different?
Sometimes those big speakers just don’t fit in the room or you might have bought a small subwoofer and later found out you’d love a bigger one. If you would like to make an exchange within 30 days of receiving your item, just give us a call at 888.899.8776 or email support@audioadvice.com and we will help work out the details. Additional shipping charges and return costs may apply.
How Do I Cancel An Order?
If the item has already shipped out or is a special order item, it is not possible to cancel the order. Please contact us at 888.899.8776 or email support@audioadvice.com to start the return process.
What If I Find Shipping Damage?
We need to know right away about any shipping damage. Please contact us at 888.899.8776 or email support@audioadvice.com within 48 hours of your delivery so we can get the ball rolling on making things right. It’s very helpful to take some pictures and email them to us if possible.
Can I Refuse A Shipment?
You can, but unless the item is damaged, shipping and restocking fees will be deducted from your refund. If your item arrives damaged and you are lucky enough to be there, snap some quick pics and refuse the order. Then contact us so we can get a replacement on the way.
What Happens If My Order Is Defective?
This is actually pretty rare, most consumer electronics work fine out of the box 99.9% of the time. We’d like for you to contact us first by calling 888.899.8776 or email support@audioadvice.com so we can help get to the bottom of things. If your item is indeed defective during the first 30 days, we can usually exchange it for a new, replacement unit.
What About Service After 30 Days?
Audio Advice has a great relationship with all of our brands and can help you with warranty service by the brand after our 30-day guarantee period. Even after the warranty expires, we can arrange for service by the brand on products purchased from Audio Advice. Just call 888.899.8776 or email support@audioadvice.com.
How Do You Determine A Restocking Fee?
You may not believe it, but sometimes we receive items back that were put in the box with zero packaging and are completely destroyed or are missing many of the pieces that came with the item. We also track serial numbers and will get back different serial numbers. We’ve even seen different items than what we shipped out be returned. However, it’s very important to package your return properly so that nothing goes missing or gets damaged in shipping, which will result in a restocking fee or even no refund at all. If a product is opened and the market value of the product is reduced, then a restocking fee may be applied to the cost of restocking and the reduced market value of the product. The bottom line is if you treat us fairly, we will do the same.
Audio Advice strives to provide industry-leading support and service while also maintaining the lowest prices available on products for our customers. We work hard with our vendors to bring our customers the best products at each price point. As a part of that process, we work with our vendors to provide the lowest pricing in our stores and on our website.
Our prices should always be the same as any other authorized dealer, including big-box retailers and major online retailers.
If you believe that you have found a lower advertised price from a legitimate authorized seller, call us and let us know so we can make sure we can correct any inadvertent error on our side. As a matter of policy, we update our prices automatically if a vendor changes its authorized pricing policies, so we generally have the best prices all the time. Increasingly, there are knock-off copies of products online, usually sold by non-authorized dealers.
Please be sure that the item meets the following conditions:
- The item is brand new, in stock, and available for purchase
- The item has the identical model number, color, etc as the item on our site.
- The seller is an authorized dealer
As always, our goal is to provide a terrific customer experience, including industry low prices. We appreciate your support.
Overview
Luxury design, crafted for comfort
Premium materials, metal accents, and soft vegan leather with roomy earcups and a wider headband.
Studio-grade sound quality
A bespoke driver, co-tuned with mastering engineers, for rich detail and balanced sound.
Spatial Audio with 360 Upmix
Expands stereo into immersive spatial sound with Music, Cinema, and Game modes.
HD Noise Cancelling
Legendary 1000X Series noise cancelling, powered by QN3 + V3 processors and 12 mics for real-time control.
Adaptive NC Optimizer
Adapts to noise, air pressure, and fit for seamless noise cancelling.
Ultra-clear call quality
Six-mic AI beamforming with Precise Voice Pickup helps reduce background and wind noise.14
High-Resolution Audio
High-Resolution Audio wired or wireless, with LDAC for approx. 3x more data than Bluetooth®.8,9
Intuitive Controls
Distinct buttons for power, noise cancelling, and listening modes; customize shortcuts in the app.1,5,6
Sony | Sound Connect app
Quick Access to music and partner services plus sound tuning, shortcut customization, listening history, and Safe Listening.13,20,21,22,23,24
Long Battery Life
Up to 24 hours battery, plus a 5-minute quick charge for up to 1.5 hours.30,31
Sound to transport you
Rich, wide-range sound elevates every listening experience. A bespoke driver, paired with co-creation with renowned mastering engineers, delivers balanced lows, natural vocals, and clear highs with effortless clarity. 360 Upmix expands stereo music, movies, and games into an immersive spatial sound experience.
Legendary 1000X Series noise cancelling
Quiet, down to the finest detail. Powered by advanced processors and an adaptive microphone system, noise cancelling is optimized in real time—so your world stays undisturbed, and your sound stays pure.
Ultra-clear calls
Clarity in every call. AI beamforming and the integrated Processor V3 isolate your voice from background noise, so you’re always heard—even when others are talking. Need to mute? Do it instantly, right from your headphones.1,2
Effortless connections
Switch smoothly between devices with multipoint27 connection. With next generation LE Audio and up to 24 hours3 of battery life, you’re ready for whatever the day brings.
Refined build, sleek design
Understated elegance is shaped through carefully selected materials and precise construction. Smooth finishes and minimal lines create a quietly luxurious look, finished with details that feel as refined as they appear.
Premium crafted metal
Stainless steel blends a matte, sandblasted texture with polished highlights, built for long-lasting durability with premium feel.
Soft, refined vegan leather
Soft vegan leather feels smooth and comfortable with a realistic texture. Integrated metal buttons and clean mic openings keep the finish seamless.
Material-led design
A thoughtfully engineered layout supports both form and function. The metal frame is separated from the soft cushions to create contrast while keeping an overall cohesive design.
All-day wearable comfort
Premium style, designed for comfort. Thoughtful craftsmanship and precision engineering work together to deliver an exceptional level of all-day wearability.
Generously sized earcups sit around your ears without touching them—helping reduce pressure for longer listening sessions.
A wider, cushioned headband rests gently to help distribute pressure and keep a secure, stable fit—ideal for extended listening.
Soft, flexible material conforms naturally to your head for stable isolation with minimal pressure.
Cushioned and well-balanced by design, even when worn around the neck between use. Convenience and comfort without compromising style.
Engineered precision
A new custom driver brings out airy highs and a wide, open soundstage. From the acoustic design to the circuit layout, every detail is built to reproduce your music with accuracy.
Bespoke driver unit
The soft edge and uniquely designed high-rigidity dome made with unidirectional carbon composite help deliver more delicate high-frequency expression and a wider sound stage.
Power behind the performance
The HD Noise Cancelling Processor QN3 improves D/A conversion, while the Integrated Processor V3 powers 360 Upmix to support three listening modes and DSEE Ultimate.29
Tuned by masters in sound
Co-developed with award-winning mastering engineers to deliver premium sound. Hear every nuance and detail in every track, bringing each song to life as truly intended.
Music as the artist intended
Through collaboration with top mastering engineers, 1000X THE COLLEXION reproduces music with smooth vocals, clear instrument balance, and natural dynamics, faithfully capturing the creator’s intent.
Randy Merill / Sterling Sound
Immersive sound and artistic vision
With the 1000X THE COLLEXION, the listener gets an accurate representation of the sound the artists, producers, and engineers intended them to hear, experience, and feel. When aiming for a highly immersive sound, the goal is for the listener to forget they’re listening through headphones and just hear the music — the emotion and intention of the song.
Chris Gehringer / Sterling Sound
The 1000X THE COLLEXION brings together music fans and audio fans. It bridges that gap by delivering a listening experience both groups immediately recognize as something special.
Mike Piacentini / Battery Studios
The 1000X THE COLLEXION adds a layer of luxury to an experience people already expect to sound great.
Michael Romanowski / Coast Mastering
The 1000X THE COLLEXION presents music honestly. It delivers what the artist intended, without exaggeration, and invites listeners to experience the music fully.
360 Upmix
With 360 Reality Audio Upmix (360 Upmix), everyday stereo sound becomes a bigger, more immersive experience. Choose 360 Upmix for Music, Cinema, or Game.7
DSEE Ultimate
Using Edge-AI (Artificial Intelligence), DSEE Ultimate (Digital Sound Enhancement Engine) upscales compressed digital music files in real time. Restoring acoustic subtleties and dynamic range, it provides a richer, more complete listening experience.29
High-Resolution Audio
Supports High-Resolution Audio and High-Resolution Audio Wireless thanks to LDAC.8,9
Adaptive Noise Cancelling
Adaptive NC Optimizer adjusts in real time to external noise, air pressure, and your fit—so you get a more seamless, immersive listening experience.
Auto Ambient Sound mode
Balances music and external sound, letting in important sounds like announcements while reducing unwanted noise.
Ultra-clear calls
AI beamforming and Precise Voice Pickup Technology isolate your voice from background noise for clearer calls.
Smooth connectivity
Multipoint connection allows pairing with two Bluetooth devices at the same time.27
Next-generation Bluetooth audio
Enjoy ultra-low latency, Auracast, and high-quality wireless sound.
Listen while charging
Continue listening while charging via USB connection.29,30
Long battery, quick charge
Up to 24 hours of battery life, with quick charge providing up to 1.5 hours of use from a 5-minute charge.3,31
What’s in the box
Carrying case, 1000X THE COLLEXION headphones and headphone cable (approx. 1.2 m). Charging cable not included.
Sustainability
The carry case and key internal parts use recycled materials. Packaging uses no plastic and follows low-toxicity design principles.32,33
1. This feature requires setting it up from Sony | Sound Connect app beforehand.
2. This does not mute the microphone on the source device, only the headset. Therefore, you will not see the microphone muted on the source device.
3. When using noise cancelling and Bluetooth connection. Up to 32 hours when using Bluetooth connection with Noise Cancelling switched off. Actual performance varies based on settings, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
4. This product is also known as WH-1000XX.
5. While the microphone is off, a notification tone will sound every 7 seconds to indicate that the microphone is off. This tone can be toggled on and off in the “Sony | Sound Connect” application.
6. This feature mutes the microphone signal from the headset. The mute status doesn’t link to the mute status of some call apps.
7. If you enable both 360 Reality Audio Upmix for Cinema and Xperia's 360 Reality Audio Upmix or Bravia's 360 Spatial Sound Personalizer at the same time, you may not be able to fully enjoy the features. It is recommended to turn off one of the spatial audio settings.
8. At the maximum transfer rate of 990 kbps.
9. Need to set the function to “Priority on Sound Quality” using the Sony | Sound Connect app. Compatible devices supporting LDAC will be needed.
10. You can experience spatial sound content (like Netflix, YouTube) with Android 13 smartphones capable of head tracking. Depending on your smartphone, applications that can use spatial sound content playback and head tracking will vary. Also, you can experience 360 Reality Audio content with Xperia 1 Ⅵ/1 V/5 V on 360 Reality Audio Live app and Live Music Streaming Online | Live Concert Streams | nugs.net. Some services may not be available in certain countries/regions. The number of compatible devices is planned to increase. Not currently available with 360 Reality Audio content streamed from Amazon Music Unlimited.
11. The service may not be available in some countries/regions.
12. The same experience as the earbuds (shown in picture) is available.
13. Sony | Sound Connect app is needed and may require a subscription to a music streaming service for which fees apply. Some services may not be available in certain countries/regions. Download app at Google Play and the App Store. Network services, content, and operating system and software subject to terms and conditions and may be changed, interrupted or discontinued at any time and may require fees, registration and credit card information.
14. To learn more about the use of open datasets, visit:https://www.sony.co.jp/en/hp_call_ai_privacy/ (English only)
15. The microphone on/off operation only works with the headset microphone. It does not work with the microphone settings of your smartphone or computer software.
16. Google Gemini headphones features, including "OK Google" hot word detection, are only available when connected to a supported Android device. Google, Android, and Gemini are trademarks of Google LLC. Google Gemini is currently available in selected countries/regions. Install the Google app and set up with Sony | Sound Connect app.
17. Support for only Japanese/English/Chinese. Set it up with Sony | Sound Connect app.
18. Calling App for Android excluded.
19. Set up with Sony | Sound Connect app. Terms and conditions for available partner services and their contents, as well as related software (including operating systems) apply. The contents of this application are subject to change without notice, and this application may be updated or terminated without notice. Install the compatible app and set up with Sony | Sound Connect app. The compatible service may not be available in some countries/regions. Supported apps and services: https://www.sony.net/supported-servicelink
20. Install the Amazon Music app and set up with Sony | Sound Connect app. Amazon Music service may not be available in some countries/regions.
21. Install the Apple Music app and set up with Sony | Sound Connect app. Apple Music service may not be available in some countries/regions. Apple, the Apple logo, and Apple Music are trademarks of Apple Inc., registered in the U.S. and other countries.
22. Install the Spotify app and set up with Sony | Sound Connect app. Spotify service may not be available in some countries/regions. Spotify and all other trademarks related to the Spotify brand are the sole property of Spotify AB.
23. Install the YouTube Music app and set up with Sony | Sound Connect app. YouTube Music service may not be available in some countries/regions. YouTube Music is a trademark of Google LLC.
24. Install the Endel app and set up with Sony | Sound Connect app. Endel service and Endel Quick Access function may not be available in some countries/regions. Detailed information, such as release timing, is available on the Endel website: https://code.endel.io/sony?code=SONY/
25. In rare cases, Speak-to-Chat may unintentionally start up in response to vibrations caused by devices such as electric toothbrushes, electric massagers and electric shavers, and activities such as brushing teeth, coughing or humming.
26. Set the function to “ON” from the Sony | Sound Connect app. To deactivate Speak-to-Chat and return to your music immediately, tap either the left or right touch panel. Otherwise, music will resume playing by default 15 seconds after your conversation ends in Speak-to-Chat mode. This timeframe can be customised using the Sony | Sound Connect app.
27. Interoperability and compatibility among Bluetooth devices vary. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. The Auracast word mark and logos are trademarks owned by Bluetooth SIG, Inc. Any use of such marks by Sony Group Corporation and its subsidiaries is under license.
28. Android phones running 6+ are required.
29. DSEE Ultimate EQ Off with AAC codec, charge with 1.5A USB-AC adapter. / DSEE Ultimate
30. Actual performance varies based on USB PD adapter, environmental conditions, and usage.
31. The adapter is not included with 1000X THE COLLEXION.
32. Recycled plastic is used in multiple parts of the headphones body, and the case, which is subject to change.
33. Depending on geographical region. Coating and adhesive materials excluded.
Details & Specs
| Model | Sony WH-1000XX |
|---|---|
| Headphone Type | Closed |
| Driver Unit | 30 mm |
| Sensitivity (DB/MW) | 103 dB/mW (when connecting via the headphone cable with the unit turned on) |
| Frequency Response | 4 Hz - 40,000 Hz (IEC)(when connecting via the headphone cable with the unit turned on) |
| Impedance (OHM) | 48 ohm (1 kHz) (when connecting via the headphone cable with the unit turned on) |
| Cable Length (m) | approx. 1.2 m |
| Cable Type | Single-sided (detachable) |
| Plug | Gold-plated L-shaped stereo mini plug |
| Ambient Sound Mode | Yes |
| Frequency Response (Bluetooth Communication) | 20 Hz-20,000 Hz(44.1 kHz sampling) 20 Hz-40,000 Hz(LDAC 96 kHz sampling 990 kbps) |
| Weights (Approx.) | Approx. 320 g |
| Battery Charge Method | USB |
| Battery Life (Active Headphones) | Max. 24 hours(NC ON), Max. 32 hours(NC OFF) |
| Battery Life (continuous communication time) | Max. 16 hours(NC ON), Max. 20 hours(NC OFF) |
| Lithium Battery | Yes |
| Battery Form | Rechargeable |
| Chemistry of Embedded Battery | Lithium-ion (Li-ion) |
| Bluetooth Version | BLUETOOTH Specification Version6.0 |
| Effective Range | Approx. 10 m |
| Frequency Range | 2.4 GHz band (2.400 0 GHz - 2.483 5 GHz) |
| Profile | A2DP, AVRCP, HFP, HSP, TMAP, PBP |
| Supported Audio Format(s) | SBC, AAC, LDAC, LC3 |
| Supported Content Protection | SCMS-T |
| Noise Canceling | |
| Ambient Sound Mode | Yes |
| Quick Attention | Yes |
| Supplied Accessories | Carrying case, 1000X THE COLLEXION headphones, headphone cable (approx. 1.2 m). |



























































