Audeze Mobius Open Box
Audeze Mobius Open Box
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We offer free 2-day shipping on most products within the continental US.
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Weekends - Orders placed on Saturday and Sunday will ship Monday.
Orders requiring motor freight delivery may take more than two business days. Once your order has shipped, you'll receive a shipping confirmation email with a tracking number for easy tracking.
Orders that contain items that are currently backordered, special order, or out of stock will ship complete once all items are in-stock unless otherwise requested.
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At this time, we do not ship internationally and orders to Hawaii and Alaska may incur an additional shipping charge. Please contact us at 888.899.8776 or email support@audioadvice.com to confirm.
Rerouting and Address Changes
We cannot make ANY address changes once an order is placed. If you are unable to accept delivery of your package as ordered, we will need to cancel your order, return the package to sender and have you replace your order through our website.
Keep the Box
We suggest you keep the shipping box or boxes for at least 30 days. It is actually a great idea to keep boxes for audio products for the life of the product. Having the box and all packing will increase the trade-in value should you decide to move up and they are handy to have should you ever need to send the unit in for repair.
How To Receive a Motor Freight Order
The trucking company will contact you to schedule a convenient time to deliver the order. Please note that you must be present for delivery.
Visually inspect the box to make sure you see no signs of damage. If you notice any damage at all, take some pictures with your phone and make a note of them on the delivery receipt the driver will ask you to sign. If it is obvious that the product is damaged, please refuse the order and contact us immediately at 888.899.8776 or email support@audioadvice.com.
Open your box as soon as possible and inspect the product for damage and contact us if you find anything wrong.
FedEx Freight Service Comparison
| Feature / Service | Scheduled Curbside Delivery | White Glove Delivery |
|---|---|---|
| Scheduled delivery appointment | ✔ | ✔ |
| Delivery location | Ground level only (garage, front door, loading dock) | Room of choice, any floor |
| Delivery team | 1 person | 2 people |
| Placement inside home/business | ✘ | ✔ |
| Upstairs / downstairs delivery | ✘ | ✔ |
| Unpacking | ✘ | ✔ (upon request) |
| Packaging removal | ✘ | ✔ (upon request) |
| Assembly / installation | ✘ | ✘ |
| Old item removal | ✘ | ✘ |
At Audio Advice, we pride ourselves on customer satisfaction. We'll bend over backward to make sure you're 100% satisfied and we won't accept anything less. We offer 30-day hassle-free returns and personalized service from real, live people.
If an item doesn't meet your expectations, you may return or exchange it in its original condition and packaging within 30 days for a full refund, minus shipping fees. Items shipped back in like new condition through standard shipping carriers will only incur a flat fee of $15 to return. If the items were initially shipped through free scheduled delivery via motor freight (commonly referred to as LTL), returning them will result in return shipping fees starting at $150. These items include but are not limited to, oversized items such as TVs, certain subwoofers, floorstanding speakers, furniture, and most items weighing over 75 pounds. Return fees will also apply for exchanges. We want to treat your system as if it is our own and want you to be completely satisfied with your purchase.
Please see the instructions below. We only accept returns for any product purchased directly from our website. If merchandise is not returned in its original condition or is missing packaging, manuals, accessories or other parts, or the resale value of the product has been impaired, a partial refund will be given and calculated on a case-by-case basis.
Non-Returnable Items
The following items cannot be returned or cancelled:
- Special/Custom Order Items
- Open Box Products
- Gift Cards
- In-ear headphones cannot be returned once the packaging has been opened due to personal hygiene reasons. Please contact our customer care team if you'd like help choosing.
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Turntables With a Broken Stylus: All turntables ship out with the stylus intact. If you return a turntable or phono cartridge with a broken or missing stylus you will be subject to a return fee. Please be careful when setting up your turntable and contact us with any questions.
Is It Easy To Return An Item?
Yes, simply give us a call at 888.899.8776 or you can email our support team at support@audioadvice.com. Many times our team of experts can help figure out why the product might not be working like you expected and get things fixed over the phone, so don’t be surprised if we ask a few questions, we love troubleshooting!
If our tech help can not make you happy, we will email over a return shipping label with a Return Number.
Hopefully, you saved all of the original item’s box and packaging inserts. You will want to pack back up your return or exchange in the same way it came out of the original box. Once you have everything packaged correctly, tape the box on the top and bottom to assure it stays together. If Audio Advice shipped the item to you inside a second box, it's a good idea to use that same extra box to help prevent damage on its way back to us. To avoid it accidentally coming back to you, use a magic marker to cross out the old shipping label or just tear it off.
The return shipping label we send you will have our address on it, just make sure you take the box to the right shipper (UPS, FEDEX, or USPS) as per the label.
If you are close to one of our stores, please let us know if it is more convenient for you to return it to us directly. You will still need to get a return number by contacting us and shipping and/or restocking charges may apply.
When Will I See My Refund?
It usually takes around 7-14 days for the refund to show up on the payment method you used. We do inspect all returns for damage and accuracy of the item inside the box before issuing a refund. Some items may be subject to shipping and restocking fees.
Can I Exchange My Purchase For Something Different?
Sometimes those big speakers just don’t fit in the room or you might have bought a small subwoofer and later found out you’d love a bigger one. If you would like to make an exchange within 30 days of receiving your item, just give us a call at 888.899.8776 or email support@audioadvice.com and we will help work out the details. Additional shipping charges and return costs may apply.
How Do I Cancel An Order?
If the item has already shipped out or is a special order item, it is not possible to cancel the order. Please contact us at 888.899.8776 or email support@audioadvice.com to start the return process.
What If I Find Shipping Damage?
We need to know right away about any shipping damage. Please contact us at 888.899.8776 or email support@audioadvice.com within 48 hours of your delivery so we can get the ball rolling on making things right. It’s very helpful to take some pictures and email them to us if possible.
Can I Refuse A Shipment?
You can, but unless the item is damaged, shipping and restocking fees will be deducted from your refund. If your item arrives damaged and you are lucky enough to be there, snap some quick pics and refuse the order. Then contact us so we can get a replacement on the way.
What Happens If My Order Is Defective?
This is actually pretty rare, most consumer electronics work fine out of the box 99.9% of the time. We’d like for you to contact us first by calling 888.899.8776 or email support@audioadvice.com so we can help get to the bottom of things. If your item is indeed defective during the first 30 days, we can usually exchange it for a new, replacement unit.
What About Service After 30 Days?
Audio Advice has a great relationship with all of our brands and can help you with warranty service by the brand after our 30-day guarantee period. Even after the warranty expires, we can arrange for service by the brand on products purchased from Audio Advice. Just call 888.899.8776 or email support@audioadvice.com.
How Do You Determine A Restocking Fee?
You may not believe it, but sometimes we receive items back that were put in the box with zero packaging and are completely destroyed or are missing many of the pieces that came with the item. We also track serial numbers and will get back different serial numbers. We’ve even seen different items than what we shipped out be returned. However, it’s very important to package your return properly so that nothing goes missing or gets damaged in shipping, which will result in a restocking fee or even no refund at all. If a product is opened and the market value of the product is reduced, then a restocking fee may be applied to the cost of restocking and the reduced market value of the product. The bottom line is if you treat us fairly, we will do the same.
Audio Advice strives to provide industry-leading support and service while also maintaining the lowest prices available on products for our customers. We work hard with our vendors to bring our customers the best products at each price point. As a part of that process, we work with our vendors to provide the lowest pricing in our stores and on our website.
Our prices should always be the same as any other authorized dealer, including big-box retailers and major online retailers.
If you believe that you have found a lower advertised price from a legitimate authorized seller, call us and let us know so we can make sure we can correct any inadvertent error on our side. As a matter of policy, we update our prices automatically if a vendor changes its authorized pricing policies, so we generally have the best prices all the time. Increasingly, there are knock-off copies of products online, usually sold by non-authorized dealers.
Please be sure that the item meets the following conditions:
- The item is brand new, in stock, and available for purchase
- The item has the identical model number, color, etc as the item on our site.
- The seller is an authorized dealer
As always, our goal is to provide a terrific customer experience, including industry low prices. We appreciate your support.
Overview
Audeze Mobius is an ambitious wireless/wired headphone designed for gamers and audio enthusiasts. The Mobius is packed with technology including Waves Nx Technology for 3D Sound, Head Tracking, Room Emulation, Built-in amplifiers and preset EQ's. These headphones were built with gaming in mind but their comfort, battery life, and simulated surround sound make them perfect for movies and music.
The High Notes
Sound Localization
Integrated Head Tracking
Room Emulation
Company & Product Overview
The California based company, Audeze, has been known for their great sounding Planar magnetic headphones since their beginning in 2008. Audeze’s founders Sankar Thiagasamudram and Alexander Rosson teamed up with world renowned engineers to create the popular LCD series. Since then, Audeze has become a staple in the audiophile world as the producer of some of the best sounding headphones.
Typically, Audeze has produced headphones for at-home listening that are powered by headphone amps, and in 2018, they released their first Bluetooth Planar magnetic headphone: the Audeze Mobius. When they created the Mobius, they didn’t stop on Bluetooth, they also added tons of other features: 3D audio, 7.1 Surround sound, Wave NX, EQ adjustments, and more.
Audeze created the Mobius headphones with gamers in mind, knowing that audio equipment and headsets for video games are often low quality and lack high fidelity sound. It’s not uncommon to see people playing video games on 4K monitors and high-quality video cards, while using poor quality headsets.
While approaching this review, we understand that Audio Advice isn’t a video game company. However, we know great sound, and we can certainly tell you if a product will perform up to our standards. To bridge the gap for functionality inside of the video game world, we brought in casual and competitive gamers across multiple genres (from FPS’ to MMO’s) to see their thoughts on the Audeze Mobius Headphones.
Design & Build Quality
At first glance, the Mobius is a larger sized, closed-back headphone, coated in matte black scratch-resistant material, with accents that come in two color variants: Copper and Blue. The headband is constructed of durable, yet flexible rubber, with memory foam on the top for comfort and clicked based adjustability. The ear pads also consist of a wrapped memory foam intended to contour around your ears.
When we initially tried on the Mobius, we felt they were slightly too tight, but after some break-in time they loosened up and were very comfortable and secure. The weight of the Mobius is about 350 grams, but won’t fatigue your neck during long listening sessions. They are built like a rock, and can withstand bends and flexes, but could benefit from a hard-shell case if you’re a traveler.
The left ear-cup houses the many controls and adjustments for these headphones:
- Volume Adjustment Wheel - Clicks to pair Bluetooth to previous devices, and change songs
- Microphone Level Adjustment Wheel – Click to adjust EQs, and audio mode (stereo, HiFi, 7.1 Surround)
- 3D Sound Centering Button- Calibrates 3D emulation and toggles on/off
- Detachable Microphone Input- Attaches included microphone
- USB-C Charging and Audio Input- Connect included (USB-C to USB-C) or (USB-C to USB-A)
- 3.5mm Input- To use the included 3.5mm audio cable
- On/Off Button- Toggles power and Bluetooth pairing
The build quality and design of the Mobius headphones make them ideal for long listening, gaming, and travel. The multiple input options make them great for computers, cellphones, or your home stereo. While these headphones are very comfortable and versatile, memorizing the adjustments can take some getting used to. It took us about a day to figure out every control and the quickest way to use them.
Features & Technology
The Mobius has more “high-tech” features than any headphone Audeze has ever created, and in return, the Mobius are a lot of fun. The additions that Audeze highlights are:
The two features that really stand out and intrigue us are the 3D Emulation and the Planar Magnetic drivers.
What do they mean by 3D sound?
Audeze utilizes a technology called Waves Nx Technology to create a 3D soundscape. Once you engage the 3D setting, it will center your sound to the direction you’re facing. As you rotate your head, the sound still seems to be coming from the original direction using a “sound shadow”. The 3D processing manages to be impressively immersive using three things:
Sound Localization- As the positioning of your head changes, Mobius identifies and maintains the source of the sound, changing dynamically as you move.
Integrated Head Tracking- Mobius precisely tracks even the tiniest of head movements -- 1000 times a second, and feeds the 3D emulation algorithm.
Room Emulation- A sophisticated customizable tool that creates a sense of space and reflection of the sound within a room.
The 3D soundscape is made to help with accuracy of sound location inside of games, and it does a great job with that, but we have found that this versatile headphone performs well for many other uses. When we watch movies and videos, the Mobius' sound seems as if it's actually coming from our monitor. This can be extremely useful when you’re on a flight and have to watch a movie on your laptop because it’s almost as if your ears are registering the sound like it’s from a speaker. Audeze mentions lowered ear fatigue, and it’s very apparent when in 3D mode.
Planar Magnetic Drivers
The Planar Magnetic drivers give these headphones a HUGE advantage over most Bluetooth headphones and gaming headsets. Most headphone manufacturers use Dynamic drivers in their products because they are cheaper, easy to power, and can be fitted to most headphones. On the other hand, Planar magnetic drivers tend to be more expensive and require more power, but you can experience a world of better sound -- a much cleaner, more defined sound, with less overall distortion. Audeze has been known for their stellar sounding planar magnets, but most of their headphones require a headphone amp for full performance...but the Mobius changed that up. Audeze gave the Mobius a built-in headphone amp, and in return, they sound fantastic while still remaining convenient.
Performance
When we first heard about the Mobius headphones, we wondered if they would be something as popular as the LCD series. After all, they were made with gamers in mind. We decided to give them a shot, and after we gave them a listen, we knew we Audeze had made yet another great headphone.
To do a fair review we are covering two perspectives: The purely audio portion, and the gaming functionality by bringing in a variety of gamers ranging from competitive to casual.
The Audio
When testing the Audeze Mobius, we are connected to a computer (via USB-C) streaming Tidal Hi Res, and looking at everything from sound-quality to comfort. To start the test, we put the headphones in standard stereo mode without 3D turned on. The sound was amazing, especially without the need for an external headphone amp: the closed-back design gave them a deep bass, while remaining detailed across each transition from high to low. The Audeze Mobius sounded incredible with every music genre from Jazz to EDM.
Next, we tested them with movies...and once again, we were pretty shocked. The simulated surround sound and 3D simulation proved to be much more than a gimmick; it made the experience even more immersive. We watched Mad Max: Fury Road, and that’s when we could really hear the surround shine. The surround sound was surprisingly close to 7.1’s sound localization.
Overall, from a HiFi perspective, these headphones are great for their price. Their “immersiveness,” comfort, portability, and 10+ hour battery life makes them a perfect travel headphone for watching movies on a plane and listening to music.
The Gamers
Discussing Audio and Video with gamers has been a lot of fun. Many of the gamers we talked to place significant importance on their video and monitor, but hadn’t put a ton of thought into their sound. Others we spoke with thought that their head-set did a fine job of pinpointing sounds both beside and behind them. However, after trying the Mobius, there were some drastic changes in opinions.
The Gamers that play shooters such as Fortnite and Overwatch think the 3D sound is very useful, but takes some time to adapt to. Another feature everyone seemed to like was the EQ adjustments, as it allowed the headphone to make footsteps louder, emphasize ballistics, tune them for racing, and more. They also said that the game felt much more realistic, and that it sounded like you were in the world. When we tried the Mobius on Red Dead Redemption 2, we compared them side by side with a popular $150 headphone. Most of the gamers agreed that with the Mobius, you can hear much more of the ambient noises such as horses running behind you, and you could also point to where they were...but on the $150 pair, they thought the world sounded more two-dimensional.
Not every game requires accuracy of sound. Instead, they rely more on communication among the team (such as MMOs and MOBAs) and that’s where the mic came into play. The gamers said the audio was very clear and noticeably better than our test pairs. Some even said they would prefer it over their current USB mics for streaming. The gamers also enjoyed the Mobius’ mic ability to easily detach for a casual headphone and the mic's movability, meaning that if they wanted to push it to the side, it would stay there without drifting back.
Overall Recommendation
Overall, the Audeze Mobius is a fantastic headphone with detailed sound and multiple functionalities. Though it was designed with gamers in mind, it’s ideal for just about anyone looking for a high quality headphone. We highly recommend this headphone for traveling, movies, and music (especially if you like bass). If you want a fun and portable headphone with a variety of features, look no further than the Audeze Mobius.
Details & Specs
With fully-integrated surround sound functionality, Mobius produces the same awe-inspiring cinematic experience you would find in a theater. Immerse yourself in your favorite movie. Unplug and listen to music or binge watch your favorite movie in full 360 surround sound audio.
Comfortable, long-term use:
But what good is all this great sound, if the headphone is uncomfortable? Mobius was designed with comfort in mind. Mobius' comfort is enhanced by the inclusion of fully replaceable, contoured memory foam ear pads and an adjustable, durable memory-foam padded, headband.
Crystal-clear voice quality:
In online gaming, it is important not just to hear the smallest details, but also to be heard by your team. Mobius comes with a flexible and detachable boom microphone with built-in noise attenuation, mute/unmute functionality, and independent microphone volume controls to provide professional voice quality.
Bluetooth freedom:
Featuring Bluetooth functionality with almost three times the data bandwidth as other Bluetooth headphones, Mobius gives you the choice to go wireless.
Features
- Planar magnetic drivers audiophile-grade cinematic sound
- Full 3D emulation with support for popular surround soundmodes (7.1, 5.1, 5.0, 2.1, 2.0)
- Integrated head tracking that tracks the tiniest movements of your head 1000 times a second
- Pin point sound localization
- Anatomy calibration to tailor the sound to the user
- Full room emulation
- Mobius integrates Waves Nx technology for real-time 3D processing in hardware
- Wired and Wireless Bluetooth Connections
Package Includes
- Mobius Headphone
- Detachable Microphone
- USB-C to USB-C cable
- USB-A to USB-C cable
- Analog 3.5 mm cable
- Quick Start Guide
- User Guide and Warranty
- Certificate of Authenticity
Audeze HQ Application
Unlock the potential of your Mobius 3D headphone with the Audeze HQ Application. Fully customize your sound experience with HRTF customization, sound profile selection and more!
Download the Audeze HQ Application
Specifications
| Style | Over-ear, closed-circumaural |
| Transducer type | Planar transducer |
| Diaphragm | Ultra-thin Uniforce |
| Phase management | FAZOR |
| Magnet type | Neodymium N50, Fluxor Magnets |
| Diaphragm type | Ultra-thin Uniforce/td> |
| Transducer size | 100 mm |
| DSP | Audeze Cipher DSP |
| Amplifier | Built-in balanced amplifier (output 1W) |
| Maximum SPL | >120dB |
| Frequency response | 10Hz - 50kHz |
| THD | < 0.1% (1 kHz, 1 mW) |
| Earpads | Contoured memory foam: artificial leather |
| Microphone | Detachable with separate volume control |
| Battery type | Lithium-polymer |
| Wireless Connection | Bluetooth (SBC, AAC, LDAC) |
| Wired Connection | USB-C, USB-A, 3.5mm analog audio |
| Weight | 350g (including battery) |
