Audio Advice Service & Installation Terms of Agreement

This agreement is between the Customer and Audio Advice Inc. and, in the case of security and monitoring products the customer and Audio Advice Security, LLC, hereafter referred to as Company.  Customer understands that all security and monitoring services are provided by Audio Advice Security, LLC. and that Audio Advice Inc. is providing collection services for Audio Advice Security LLC. for the benefit of the customer.

1. Technology: Audio Advice systems include some of the latest available technology. Similar to personal computers, software based systems such as hard drive music servers, cable boxes, satellite systems, control systems, or other computers may from time to time require a reset and/or reboot.  This is inherent to the technology, and does not denote the product or system is defective, merely that the item must be reset from time to time to resume full operation.  
2. Networking:  Wireless system performance such as networks and remote controls are occasionally subject to interference which may change over time.  It is understood that Audio Advice is not responsible for performance fluctuations resulting from network interference.  Because of the unique nature of every computer network, computer and networking services are billed at an hourly rate with manufacturer warranty only and are not covered by the audio/video warranty.
3. Owner supplied equipment and cable and satellite boxes:  Audio Advice is not responsible for client-supplied equipment or equipment and/or wiring done by others, including the control or operation.  CATV and DSS/satellite boxes and source wiring are provided by the cable and satellite companies and thus Audio Advice cannot be responsible for location, termination, and/or distribution of same. Although Audio Advice will use our professional expertise to maximize the conditions that exist, we cannot guarantee the quality of cable signal, AM-FM reception, or satellite reception.  
4. Construction and repair work: Unless otherwise specified, installation does not include trench digging, routing and installation of conduit, framing, drywall repair, patching, painting, electrical work including wiring, carpet work, cabinet construction, or cabinet modification.
5. Payments: Payments are due upon receipt of invoice or at the time stated in the contract. If Customer is paying by credit card, Customer authorizes Audio Advice to charge the credit card for the authorized amount of this agreement per the agreement terms. If customer pays by check or wire, Customer acknowledges that the Customer account must be in fully paid compliance and good standing for the final system activation, follow up service and support. If Customer finds issues after final system activation, the Audio Advice service team will gladly fix those issues but only if the Customer has completed all payments. Accounts more than 10 days past due will accrue interest on the amount due at 1.5% per month (up to 18% per annum). 
6. In-store service:  Any items left at the store for service should be picked up within 30 days of notification by Audio Advice.  Items left after 30 days are presumed to be abandoned by the owner and will be disposed of.
7. Transmission of emergency signals and limitation of liability: For monitoring customers, Customer acknowledges that the signals from the system are transmitted over Subscriber’s regular telephone service or mobile transmission to the Monitoring Center. In the event Subscriber’s phone service is out of order, disconnected, placed on vacation, an extension phone is left off the hook, or the line is in use or otherwise interrupted, signals from the system will not be received at the Monitoring Center, and such interruptions may not be known to the Monitoring Center. Company, Monitoring Center, their representatives, agents or contractors assume no liability for interruption of monitoring service due to strikes, riots, floods, storms, earthquakes, fires, power failures, insurrection, interruption, or unavailability of telephone service, acts of God, or for any other cause beyond their control, and Company, Monitoring Center, or their representatives or agents shall not be required to supply monitoring services to Subscriber while any such cause may continue. This agreement may be suspended at Company’s or Monitoring Center’s option should the system, Subscriber’s premises, or the Monitoring Center’s facilities become so substantially damaged that further service is not practical. Subscriber agrees that Company, Monitoring Center, their representatives, agents or contractors shall not be liable nor responsible for the failure of the equipment nor for the promptness, sufficiency or adequacy of the actions of any response personnel which the Monitoring Center may notify as part of its responsibilities. Customer acknowledges that by entering into this agreement that Audio Advice Inc., Audio Advice Security LLC, Monitoring Center, their representatives, agents and contractors are performing a service in the public interest for the Customer. Company, Monitoring Center, their representatives, agents and contractors shall not assume any liability or responsibility for any damage or injury caused by any failure of the equipment or any failure in the performance of any services hereunder including but not limited to electrical outages and/or failure of telephone service at Subscriber’s location, or at the Monitoring Center, or system installation. Audio Advice offers security services under license 2550-CSA.  The contact information for the NC Alarm Systems Licensing Board is 4901 Glenwood Avenue, Suite 220, Raleigh, NC 919-788-5320. Customer understands and agrees that Audio Advice Inc. and Audio Advice Security, LLC maximum liability under this agreement shall be limited to the sum of Two Hundred and Fifty Dollars ($250.00) and this liability shall be exclusive.
8. Change Orders: Customer acknowledges that the products in this agreement are special ordered with non-refundable deposits and are not cancellable once ordered. For installation jobs, Customer and Audio Advice acknowledge that the design and construction environment is dynamic and changes on the job site or changes in the Customer’s requirements may necessitate changes in the amount of labor and the type of materials furnished by Audio Advice required to satisfy the Customer requirements. When change orders increase the value of the contract, Customer acknowledges that the full amount of increase is due at Customer acceptance of the change order. Should you want to change an order, talk to your Audio Advice sales representative who will work with you to facilitate any desired changes.
9. 90-Day Audio Advice Installation Warranty: Audio Advice warranties its installation and programming work for a period of 90 days to commence upon substantial completion of installation. Ownership of equipment shall transfer to client upon delivery of goods to client’s premises or directly to client, whichever comes first.  While surge protection is often used in installations, it is not fail proof against all lighting or other Acts of God.  Lightning damage or other Acts of God are not covered under manufacturer warranties and should be covered by the homeowner’s insurance policy.  Warranty on all equipment is the manufacturer’s warranty, and no other warranty is consented or implied.  The warranty does not include variable usage parts such as projector lamps.