Returns & Exchanges
At Audio Advice, we pride ourselves on customer satisfaction. We'll bend over backwards to make sure you're 100% satisfied and we won't accept anything less. We offer hassle-free returns and personalized service from real live people.
If an item hasn't met your expectations, you can return it for a full refund of the product cost minus shipping within 30 days of purchase. We accept returns for any product purchased directly from our website only. Audio Advice reserves the right to charge a restocking fee for any products returned with missing accessories, including the original manufacturers packaging.
To begin the return process, please follow the steps below.
- Sign into your account and click My Orders in the left-hand navigation.
- Find the order you wish to return and click View Order.
- Click Return and fill out the Create New Return form.
- After submitting the form, you will receive a confirmation email.
- Watch your email: Your dedicated customer care associate will be in touch with return shipping information. We'll do our very best to get back to you within 24 hours. Please allow up to 48 hours for response during the busy holiday season.
- Receive confirmation. Once we've received your returned product, we will send you a confirmation email. Expect to receive your refund within 5-7 business days.
Please contact Amazon support if you wish to make a return for refund within 30 days of purchase.