Sony Open Box WF-1000XM4
Free Shipping On All Orders, No Minimums.
We offer free 2-day shipping on most products within the continental US.
Weekdays - Orders placed by 2pm EST ship same day. Orders placed after 2pm EST will ship the following business day.
Weekends - Orders placed on Saturday and Sunday will ship Monday.
Orders requiring motor freight delivery may take more than two business days. Once your order has shipped, you'll receive a shipping confirmation email with a tracking number for easy tracking.
Orders that contain items that are currently backordered, special order, or out of stock will ship complete once all items are in-stock unless otherwise requested.
If you need it faster, you will have the option of choosing a quicker shipping option when you checkout on the website.
At this time, we do not ship internationally and orders to Hawaii and Alaska may incur an additional shipping charge. Please contact us at 888.899.8776 or email support@audioadvice.com to confirm.
Rerouting and Address Changes
We cannot make ANY address changes once an order is placed. If you are unable to accept delivery of your package as ordered, we will need to cancel your order, return the package to sender and have you replace your order through our website.
Keep the Box
We suggest you keep the shipping box or boxes for at least 30 days. It is actually a great idea to keep boxes for audio products for the life of the product. Having the box and all packing will increase the trade-in value should you decide to move up and they are handy to have should you ever need to send the unit in for repair.
How To Receive a Motor Freight Order
The trucking company will contact you to schedule a convenient time to deliver the order. Please note that you must be present for delivery.
Visually inspect the box to make sure you see no signs of damage. If you notice any damage at all, take some pictures with your phone and make a note of them on the delivery receipt the driver will ask you to sign. If it is obvious that the product is damaged, please refuse the order and contact us immediately at 888.899.8776 or email support@audioadvice.com.
Open your box as soon as possible and inspect the product for damage and contact us if you find anything wrong.
FedEx Freight Service Comparison
| Feature / Service | Scheduled Curbside Delivery | White Glove Delivery |
|---|---|---|
| Scheduled delivery appointment | ✔ | ✔ |
| Delivery location | Ground level only (garage, front door, loading dock) | Room of choice, any floor |
| Delivery team | 1 person | 2 people |
| Placement inside home/business | ✘ | ✔ |
| Upstairs / downstairs delivery | ✘ | ✔ |
| Unpacking | ✘ | ✔ (upon request) |
| Packaging removal | ✘ | ✔ (upon request) |
| Assembly / installation | ✘ | ✘ |
| Old item removal | ✘ | ✘ |
At Audio Advice, we pride ourselves on customer satisfaction. We'll bend over backward to make sure you're 100% satisfied and we won't accept anything less. We offer 30-day hassle-free returns and personalized service from real, live people.
If an item doesn't meet your expectations, you may return or exchange it in its original condition and packaging within 30 days for a full refund, minus shipping fees. Items shipped back in like new condition through standard shipping carriers will only incur a flat fee of $15 to return. If the items were initially shipped through free scheduled delivery via motor freight (commonly referred to as LTL), returning them will result in return shipping fees starting at $150. These items include but are not limited to, oversized items such as TVs, certain subwoofers, floorstanding speakers, furniture, and most items weighing over 75 pounds. Return fees will also apply for exchanges. We want to treat your system as if it is our own and want you to be completely satisfied with your purchase.
Please see the instructions below. We only accept returns for any product purchased directly from our website. If merchandise is not returned in its original condition or is missing packaging, manuals, accessories or other parts, or the resale value of the product has been impaired, a partial refund will be given and calculated on a case-by-case basis.
Non-Returnable Items
The following items cannot be returned or cancelled:
- Special/Custom Order Items
- Open Box Products
- Gift Cards
- In-ear headphones cannot be returned once the packaging has been opened due to personal hygiene reasons. Please contact our customer care team if you'd like help choosing.
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Turntables With a Broken Stylus: All turntables ship out with the stylus intact. If you return a turntable or phono cartridge with a broken or missing stylus you will be subject to a return fee. Please be careful when setting up your turntable and contact us with any questions.
Is It Easy To Return An Item?
Yes, simply give us a call at 888.899.8776 or you can email our support team at support@audioadvice.com. Many times our team of experts can help figure out why the product might not be working like you expected and get things fixed over the phone, so don’t be surprised if we ask a few questions, we love troubleshooting!
If our tech help can not make you happy, we will email over a return shipping label with a Return Number.
Hopefully, you saved all of the original item’s box and packaging inserts. You will want to pack back up your return or exchange in the same way it came out of the original box. Once you have everything packaged correctly, tape the box on the top and bottom to assure it stays together. If Audio Advice shipped the item to you inside a second box, it's a good idea to use that same extra box to help prevent damage on its way back to us. To avoid it accidentally coming back to you, use a magic marker to cross out the old shipping label or just tear it off.
The return shipping label we send you will have our address on it, just make sure you take the box to the right shipper (UPS, FEDEX, or USPS) as per the label.
If you are close to one of our stores, please let us know if it is more convenient for you to return it to us directly. You will still need to get a return number by contacting us and shipping and/or restocking charges may apply.
When Will I See My Refund?
It usually takes around 7-14 days for the refund to show up on the payment method you used. We do inspect all returns for damage and accuracy of the item inside the box before issuing a refund. Some items may be subject to shipping and restocking fees.
Can I Exchange My Purchase For Something Different?
Sometimes those big speakers just don’t fit in the room or you might have bought a small subwoofer and later found out you’d love a bigger one. If you would like to make an exchange within 30 days of receiving your item, just give us a call at 888.899.8776 or email support@audioadvice.com and we will help work out the details. Additional shipping charges and return costs may apply.
How Do I Cancel An Order?
If the item has already shipped out or is a special order item, it is not possible to cancel the order. Please contact us at 888.899.8776 or email support@audioadvice.com to start the return process.
What If I Find Shipping Damage?
We need to know right away about any shipping damage. Please contact us at 888.899.8776 or email support@audioadvice.com within 48 hours of your delivery so we can get the ball rolling on making things right. It’s very helpful to take some pictures and email them to us if possible.
Can I Refuse A Shipment?
You can, but unless the item is damaged, shipping and restocking fees will be deducted from your refund. If your item arrives damaged and you are lucky enough to be there, snap some quick pics and refuse the order. Then contact us so we can get a replacement on the way.
What Happens If My Order Is Defective?
This is actually pretty rare, most consumer electronics work fine out of the box 99.9% of the time. We’d like for you to contact us first by calling 888.899.8776 or email support@audioadvice.com so we can help get to the bottom of things. If your item is indeed defective during the first 30 days, we can usually exchange it for a new, replacement unit.
What About Service After 30 Days?
Audio Advice has a great relationship with all of our brands and can help you with warranty service by the brand after our 30-day guarantee period. Even after the warranty expires, we can arrange for service by the brand on products purchased from Audio Advice. Just call 888.899.8776 or email support@audioadvice.com.
How Do You Determine A Restocking Fee?
You may not believe it, but sometimes we receive items back that were put in the box with zero packaging and are completely destroyed or are missing many of the pieces that came with the item. We also track serial numbers and will get back different serial numbers. We’ve even seen different items than what we shipped out be returned. However, it’s very important to package your return properly so that nothing goes missing or gets damaged in shipping, which will result in a restocking fee or even no refund at all. If a product is opened and the market value of the product is reduced, then a restocking fee may be applied to the cost of restocking and the reduced market value of the product. The bottom line is if you treat us fairly, we will do the same.
Audio Advice strives to provide industry-leading support and service while also maintaining the lowest prices available on products for our customers. We work hard with our vendors to bring our customers the best products at each price point. As a part of that process, we work with our vendors to provide the lowest pricing in our stores and on our website.
Our prices should always be the same as any other authorized dealer, including big-box retailers and major online retailers.
If you believe that you have found a lower advertised price from a legitimate authorized seller, call us and let us know so we can make sure we can correct any inadvertent error on our side. As a matter of policy, we update our prices automatically if a vendor changes its authorized pricing policies, so we generally have the best prices all the time. Increasingly, there are knock-off copies of products online, usually sold by non-authorized dealers.
Please be sure that the item meets the following conditions:
- The item is brand new, in stock, and available for purchase
- The item has the identical model number, color, etc as the item on our site.
- The seller is an authorized dealer
As always, our goal is to provide a terrific customer experience, including industry low prices. We appreciate your support.
Overview
Industry-leading Digital Noise Cancellation
Everything in the WF-1000XM4 headphones has been redesigned from the ground up. Like our new Integrated Processor V1, specially developed by Sony, that cancels more noise than ever, a new driver with more performance, newly designed noise sensing microphones, and innovative Noise Isolation Earbud Tips with a more stable fit
Integrated Processor
Specially developed by Sony, our new Integrated Processor V1 takes the noise canceling performance of our acclaimed QN1e chip and goes even further. Improved noise-canceling performance and Bluetooth ‘System on Chip’ technology delivers the industry’s highest level of noise-canceling yet uses less power.
High-performance dual-noise-sensor microphones
Two noise-sensing microphones per earbuds – one forward-facing and one backward-facing – catch more ambient sound around you. This means more stable noise canceling and less distortion at any volume.
New 6 mm driver unit
A newly designed 6 mm driver unit, featuring a 20% increase in magnet volume, gives you improved performance in low frequencies. It also enhances noise canceling by generating a high-precision cancellation signal to the low-frequency range.
Noise Isolation Earbud Tips
Newly developed Noise Isolation Earbud Tips feature a unique polyurethane foam material. Soft and elastic, it maximizes the surface contact area between the earbud tip and the ear canal, eliminating gaps to insulate sound and reduce noise. It also improves adhesion to the ear canal for a more stable fit, making the WF-1000XM4 headphones easy to wear.
Minimizing wind noise
Even on windy days, you’ll stay totally immersed. Automatic Wind Noise Reduction mode detects when it’s windy and automatically suppresses wind noise for more effective noise canceling.
Exceptional sound quality
The WF-1000XM4 supports High-Resolution Audio Wireless. Thanks to specially designed 6mm drivers, they reproduce a dynamic sound despite their small size, and the high compliance diaphragm reproduces a rich bass range. The Integrated Processor V1 also enhances sound quality and reduces distortion and enables LDAC codec processing and DSEE Extreme.
Enjoy High-Resolution Audio without wires
The WF-1000XM4 supports High-Resolution Audio Wireless3, thanks to LDAC, our industry-adopted audio coding technology. LDAC transmits approximately three times more data (at the maximum transfer rate of 990 kbps) than conventional Bluetooth® audio, allowing you to enjoy High-Resolution Audio content in exceptional quality, as close as possible to that of a dedicated wired connection.
Real-time restoration of all your compressed files
Using Edge-AI (Artificial Intelligence), DSEE Extreme™ (Digital Sound Enhancement Engine) upscales compressed digital music files in real-time. Dynamically recognizing instrumentation, musical genres, and individual elements of each song, such as vocals or interludes, it restores the high-range sound lost in compression for a richer, more complete listening experience.
Beamforming microphones pick up every word
Beamforming microphones are calibrated to only pick up sounds from your mouth. With an improved signal-to-noise ratio they’ll catch every word, even when there’s a lot of noise around you.
Detects speech vibrations to enhance clarity
A bone-conduction sensor picks up vibrations from your voice without registering ambient sound, enabling even clearer speech when making calls.
Smarter talking, smarter listening
As soon as you speak to someone, Speak-to-Chat automatically pauses the music and lets in ambient sound so you can conduct a conversation7 – handy if you want to keep your headphones on, or if your hands are full. And once your chat is over, your music starts playing again automatically. Speak-to-Chat uses an acceleration sensor to recognize and react to your voice. It is based on Precise Voice Pickup Technology, which combines four microphones and sensors with advanced audio signal processing.
Listen all day, charge in minutes
You can enjoy a full working day of charge – 8 hours – from your headphones and store another 16 hours in the case. That means a full 24 hours6 of listening time every time you leave the house. In a hurry? Just a 5-minute quick charge gives you up to 60 minutes of play time and the Sony | Headphones Connect app will even notify you when your charging case drops below 30%.
Water-resistant for everyday use
With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep on moving to the music.
Easy wireless charging with Qi technology
No cables necessary – the WF-1000XM4 features Qi technology for easy wireless charging. You can even use a smartphone with Qi technology, like the latest Xperia models with reverse wireless charging, to charge your headphones and charging case.
Customize sound
With the Sony | Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Ergonomic surface design for a better fit
Since introducing the world’s first in-ear headphones in 1982 (MDR-E252), we’ve surveyed huge amounts of data relating to ear shapes from around the world. The WF-1000XM4 headphones are the product of that research, combining a shape that matches the ear cavity with a new ergonomic surface design for a more stable fit.
A clearer, more stable Bluetooth signal
The optimization of the transmission algorithm with the Integrated Processor V1 has made the connection more stable and less prone to sound skipping, even in an environment where there is interference. It allows sound to be transmitted to both ears at the same time with very low latency, and with a higher signal strength than ever before.
Instant pause. Instant play.
Just take the earbuds out of your ears and the music stops – a proximity sensor knows when you are wearing one or both earbuds. Pop the earbuds back in and the music starts again.
Everything’s at your fingertips
The WF-1000XM4 headphones feature intuitive touch control settings – for example, tap on the left earbud to change from Noise Canceling to Ambient Sound and long tap for Quick Attention, or double-tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app
Easy pairing with your computer
Swift Pair makes it quick and easy to pair your WF-1000XM4 headphones with your Windows 10 laptop, desktop PC, or tablet. Pop-up pairing guidance appears on nearby Windows 10 devices when pairing mode is selected.
Voice assistant
Get hands-free help. Just say “Hey Google” or “Alexa” to activate your preferred voice assistant.9 You can manage your day and even control your headphones with commands like “Turn off noise cancellation”
