Rotel S14
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How To Receive a Motor Freight Order
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Visually inspect the box to make sure you see no signs of damage. If you notice any damage at all, take some pictures with your phone and make a note of them on the delivery receipt the driver will ask you to sign. If it is obvious that the product is damaged, please refuse the order and contact us immediately at 888.899.8776 or email support@audioadvice.com.
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uShip In-Home Delivery
Due to current concerns surrounding COVID-19, uShip is able to offer THRESHOLD SERVICE ONLY at this time. To ensure everyone’s safety, uShip is advising carriers to refrain from making room-of-choice deliveries. Threshold service consists of the shipment being brought into the first door of the address or the lobby of an apartment/condo, and does not include set-up, installation, assembly or debris removal.
What to Expect: Most oversized items will be delivered within 2-3 weeks. Your carrier will place your item inside the first door of the address or the lobby of an apartment/condo.
Appointment Scheduling: Your delivery partner will call 24-48 hours prior to delivery to arrange an appointment window.
How to prepare for in-home delivery:
- Determine the clearest path from the street to your home
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- Remove any wall hangings or clutter to ensure a clear path and to prevent damages
- Remove old furnishings to allow placement for your new piece
Check your furniture for damages: We rarely expect damaged furniture, but in the instance it does happen, we have you covered. Once your item’s packaging is removed, check for any damages that may have occurred in transit. Take pictures of any damages and notate appropriately on the delivery receipt. Keep possession of the damaged piece and contact us via phone or email and we’ll start the process to repair/replace your new piece of furniture. For uShip customer support, please call 800-698-7447.
At Audio Advice, we pride ourselves on customer satisfaction. We'll bend over backward to make sure you're 100% satisfied and we won't accept anything less. We offer 30-day hassle-free returns and personalized service from real, live people.
If an item doesn't meet your expectations, you may return or exchange it in its original condition and packaging within 30 days for a full refund, minus shipping fees. Items shipped back in like new condition through standard shipping carriers will only incur a flat fee of $15 to return. If the items were initially shipped through free scheduled delivery via motor freight (commonly referred to as LTL), returning them will result in return shipping fees starting at $150. These items include but are not limited to, oversized items such as TVs, certain subwoofers, floorstanding speakers, furniture, and most items weighing over 75 pounds. Return fees will also apply for exchanges. We want to treat your system as if it is our own and want you to be completely satisfied with your purchase.
Please see the instructions below. We only accept returns for any product purchased directly from our website. If merchandise is not returned in its original condition or is missing packaging, manuals, accessories or other parts, or the resale value of the product has been impaired, a partial refund will be given and calculated on a case-by-case basis.
Non-Returnable Items
The following items cannot be returned or cancelled:
- Special/Custom Order Items
- Open Box Products
- Gift Cards
- In-ear headphones cannot be returned once the packaging has been opened due to personal hygiene reasons. Please contact our customer care team if you'd like help choosing.
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Turntables With a Broken Stylus: All turntables ship out with the stylus intact. If you return a turntable or phono cartridge with a broken or missing stylus you will be subject to a return fee. Please be careful when setting up your turntable and contact us with any questions.
Is It Easy To Return An Item?
Yes, simply give us a call at 888.899.8776 or you can email our support team at support@audioadvice.com. Many times our team of experts can help figure out why the product might not be working like you expected and get things fixed over the phone, so don’t be surprised if we ask a few questions, we love troubleshooting!
If our tech help can not make you happy, we will email over a return shipping label with a Return Number.
Hopefully, you saved all of the original item’s box and packaging inserts. You will want to pack back up your return or exchange in the same way it came out of the original box. Once you have everything packaged correctly, tape the box on the top and bottom to assure it stays together. If Audio Advice shipped the item to you inside a second box, it's a good idea to use that same extra box to help prevent damage on its way back to us. To avoid it accidentally coming back to you, use a magic marker to cross out the old shipping label or just tear it off.
The return shipping label we send you will have our address on it, just make sure you take the box to the right shipper (UPS, FEDEX, or USPS) as per the label.
If you are close to one of our stores, please let us know if it is more convenient for you to return it to us directly. You will still need to get a return number by contacting us and shipping and/or restocking charges may apply.
When Will I See My Refund?
It usually takes around 7-14 days for the refund to show up on the payment method you used. We do inspect all returns for damage and accuracy of the item inside the box before issuing a refund. Some items may be subject to shipping and restocking fees.
Can I Exchange My Purchase For Something Different?
Sometimes those big speakers just don’t fit in the room or you might have bought a small subwoofer and later found out you’d love a bigger one. If you would like to make an exchange within 30 days of receiving your item, just give us a call at 888.899.8776 or email support@audioadvice.com and we will help work out the details. Additional shipping charges and return costs may apply.
How Do I Cancel An Order?
If the item has already shipped out or is a special order item, it is not possible to cancel the order. Please contact us at 888.899.8776 or email support@audioadvice.com to start the return process.
What If I Find Shipping Damage?
We need to know right away about any shipping damage. Please contact us at 888.899.8776 or email support@audioadvice.com within 48 hours of your delivery so we can get the ball rolling on making things right. It’s very helpful to take some pictures and email them to us if possible.
Can I Refuse A Shipment?
You can, but unless the item is damaged, shipping and restocking fees will be deducted from your refund. If your item arrives damaged and you are lucky enough to be there, snap some quick pics and refuse the order. Then contact us so we can get a replacement on the way.
What Happens If My Order Is Defective?
This is actually pretty rare, most consumer electronics work fine out of the box 99.9% of the time. We’d like for you to contact us first by calling 888.899.8776 or email support@audioadvice.com so we can help get to the bottom of things. If your item is indeed defective during the first 30 days, we can usually exchange it for a new, replacement unit.
What About Service After 30 Days?
Audio Advice has a great relationship with all of our brands and can help you with warranty service by the brand after our 30-day guarantee period. Even after the warranty expires, we can arrange for service by the brand on products purchased from Audio Advice. Just call 888.899.8776 or email support@audioadvice.com.
How Do You Determine A Restocking Fee?
You may not believe it, but sometimes we receive items back that were put in the box with zero packaging and are completely destroyed or are missing many of the pieces that came with the item. We also track serial numbers and will get back different serial numbers. We’ve even seen different items than what we shipped out be returned. However, it’s very important to package your return properly so that nothing goes missing or gets damaged in shipping, which will result in a restocking fee or even no refund at all. If a product is opened and the market value of the product is reduced, then a restocking fee may be applied to the cost of restocking and the reduced market value of the product. The bottom line is if you treat us fairly, we will do the same.
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As always, our goal is to provide a terrific customer experience, including industry low prices. We appreciate your support.
Overview
The High Notes
Elegant Simplicity
Options For Any Music Lover
Premium DAC and Class A/B Amplifier
Company Overview
Rotel is a company we know well. Started by Mr. Tomoki “Tac” Tachikawa, the company started modifying televisions from the US to work in the Japanese market. After a company reorganization in 1961 Rotel went into the audio OEM business. After years of perfecting in-house designs, the company decided to go into business under its own name to make high-end but affordable audio. Rotel knew that there were a lot of products out there in the ’70s that were marketed on features instead of sound quality. Instead of following that trend, they focused on 3 basic principles of musical accuracy, build quality, and affordability. Rotel knew there was a market for audio products that performed admirably and did not cost a fortune. Designing and building many of their own parts in-house allowed them to do just that.
When Rotel decided they wanted to build a unit that would deliver all the performance of their integrated amplifiers with the added benefit of streaming music they took it seriously. They wanted the technology to mature into a very reliable source of music before they implemented it into their designs. This would ensure that the streaming section of their new device would be just as reliable and sonically pleasing as the rest of Rotel’s lineup. Audio Advice has been a Rotel dealer for over 30 years due to them making products of good sound quality, reliability, and overall value.
Packaging, Design, & Build Quality
We opened the S14 box and were greeted with a packet that contained some information about streaming services as well as a USB flash drive that contained the manual and a driver for windows computers. We love that they include this and do not make you go to the website to find information (little things make a difference). We took the S14 out of the box and were surprised by how hefty the S14 is for its form factor. The unit we received was in the black finish and looked well built. We have been around many Rotel products and have always been impressed by their build quality, especially for the price. The unit also comes with a power cable and an ethernet cable to get you connected to the network. The final item out of the box was the remote which we need to make a special shout-out to Rotel for. This remote is absolutely fitting for a component of this level with its aluminum housing and clearly labeled buttons, it’s by no means the normal generic plastic fantastic remotes we see with a lot of gear today. Good job Rotel.
The Rotel S14 is an exercise in simplicity. The front panel is well laid out and simple. On the left is the power button, Next to the power button is a 1/8’ headphone output. There are separate buttons on the front panel for each input so selecting your desired input is easy. The 2”x3” non-touch LCD allows you to go through the menu options and also shows the current music streaming. There is a menu and plus and minus buttons to navigate the settings and a simple volume knob. We think Rotel made the right decisions here in making the front panel simple yet effective. We see way too many of these all-in-one streaming amplifiers that have either an overly cluttered front panel or a bare front panel that makes you go on a mission through the remote menus to change settings. The fact that Rotel was able to keep the front panel clean but effective and simple to use will entice owners to keep using it and enjoying their music.
Features & Technology
In the many ways that people enjoy music in today’s world, building a true all-in-one “just add speakers” product is a daunting task and getting it right is even more difficult. The music-loving community is made up of people from all walks of life. From people that are frequent with technology and know how to work almost any device to people that absolutely want nothing to do with complex technology. We happen to be technically proficient but even we were surprised by how fast we were able to get things going with the S14. We simply plugged in my power cables, hooked up the ethernet cable to our router, and after about a 5-minute firmware update, we were able to connect to the Google Home app on our Android or Apple device and we were up and running. Now if you are only able to use the S14 on a wireless network, you will have to go through the menu and connect to your network and enter the credentials. Qobuz, Tidal, Spotify, or any other major streaming service is easy as we just simply chose the S14 as our output and the music streamed flawlessly. Rotel does make its own app to control the S14 that can add additional features allowing you to get your music from your network-attached storage or streaming direct to the S14 through the app but we were not able to test that feature because the app was going through updates at the time of the review. We were also able to connect the S14 to our pc via USB to use its internal DAC to play music from the computer. After simply installing the Windows update from the included Rotel flash drive we were able to play music from our NAS drive or computer directly. The S14 is also Roon ready so Roon users are covered here.
The technology behind the S14 is a combination of leading-edge streaming technology and tried and true amplifier technology. Rotel designed and built all of the S14 themselves only getting their streaming system from an outside source. But they were meticulous in finding streaming components worthy of the S14 so that it would have the reliability Rotel is known for. The DAC inside the S14 is an ESS Sabre 32-bit chip. Rotel does not say what model ESS chip they use but we can assure you that all of the ESS chips made in the last 5 years have much better distortion and noise numbers than most of the components used to record music in the studio or a live event.
This DAC is able to handle 24-bit/192KHz from a USB type A flash drive, coaxial, and Toslink connections. The type-B USB computer input can handle 32-bit/384KHz, MQA and MQA Studio files are also supported. It does not say DSD audio is supported in the specs and that is what we found when we tried to play it from our PC. There is an aptX HD Bluetooth receiver included that supports 24-bit/48KHz audio at 576K bits a second as well. Streaming from any of your streaming services via the Rotel app or the services app directly will support high-res audio. We know that digital audio can get confusing with all the different bit rates and sampling frequencies but if you have any compatibility questions about the S14, our knowledgeable team here at Audio Advice can answer your questions.
Rotel chose to utilize a class A/B amplifier in this design and we feel like it was a good choice. The S14’s amplifier section is almost the same as their A14MKII Integrated Amp, which is a tried and true design. They use a Rotel-built Toroidal transformer, and stiffening capacitors. Rated at 80 W/Ch at 8 ohms and 150 W/Ch at 4 ohms this unit will power most of the speakers likely to be paired with it with ample headroom. Knowing that Rotel builds a lot of the internal parts themselves is reassuring. A lot of the streamer/amplifier manufacturers out there are just putting off-the-shelf class-D modules in their products without any thought to the design and it generally shows in its performance. There are good class-D amplifiers out there but they must be designed meticulously in order for them to compete with traditional class A, A/B designs.
Performance
This is the part of the review where the rubber meets the road. For this review, we used the S14 connected via ethernet cable to our router and streamed using our android device since we feel that this is most likely the way it will be used. We also used the Wi-Fi option and did not notice much, if any, degradation in sound quality. We did connect to the Bluetooth receiver of the S14 and it did sound good but understandably not as good as the hardwired connection. This is expected with Bluetooth’s limitations but would be fine for casual listening. We had the S14 connected to a pair of McIntosh XR50 stand-mount loudspeakers. These speakers spec at a sensitivity of 81dB which can be a difficult load to drive and the fact that this is an 8-ohm speaker means it is getting the lower 80 W/Ch power from this amplifier. We would not dare try to put this speaker with an A/V receiver or cheaper integrated as it would not have the headroom to power them. With the S14 having a larger transformer and stiffening capacitors not found in lesser units means it has quite a bit of headroom to spare.
Listening to the 2014 album Live at HQ, Los Angeles by Legacy Recordings allows us to see how the S14 handles a live recording that has good dynamics and drive. Playing one of our favorite songs off this album “Love hurts” we were able to drive the XR50s to around 83dB and the Rotel S14 kept its composure. This is impressive knowing the low sensitivity of these speakers and only when we pushed the amplifier above this level did we start to hear strain in the highs and the soundstage collapse. At normal listening levels, the soundstage was plenty wide and imaging was pinpoint. This recording is a 24-bit/44.1KHz live recording
An Album we use quite frequently for our reviews is the 2000 album Sara K. What Matters. This is a Chesky Records release and a good one at that. Chesky is a label that does their recordings in controlled rooms with some of the best equipment and is recorded in live takes. This whole album is a great album to test soundstage, instrument placement, pace, rhythm, and image depth. The musicianship in this album is top notch and the S14 allowed us to hear it. The soundstage was wide, imaging was locked in, and there was a drive to the music. The S14 may not be the last word in pace and rhythm, with an image depth not quite what you will get with good separate components or a higher-end integrated amplifier but for an all-in-one device, it does well. We have heard many DAC designs over the years and Rotel did a good job implementing the internal DAC in the S14. We have heard many integrated DACS in amplifiers that fall very short sonically. While the S14 is not going to compete with a true high-end standalone DAC in micro detail, transparency, image depth, or soundstage width it serves the music well in the S14.
Overall Recommendation
After spending time with the Rotel S14 and putting it through its paces we have been thoroughly impressed. With its Many connection options be it USB, Bluetooth, Wi-Fi, wired network, integrated streaming, and analog input for an analog component like a phono preamp the S14 has you covered. It has a well-built class A/B power section that has good sonics and ample headroom. Being an all-in-one package the S14 is not going to give you the performance of hand-chosen separate components but what it does give you is a taste of the high-end audio in a package that is both affordable, reliable, and easy to set up and operate all while being in a small form factor. If you are a music lover that is looking to start your audiophile journey, need something simple for a second system, or simply don’t want the fuss of separate components with all the wires and headache, we wholeheartedly recommend the Rotel S14!
