JVC DLA-NZ9
Free Shipping On All Orders, No Minimums.
We offer free 2-day shipping on most products within the continental US.
Weekdays - Orders placed by 2pm EST ship same day. Orders placed after 2pm EST will ship the following business day.
Weekends - Orders placed on Saturday and Sunday will ship Monday.
Orders requiring motor freight delivery may take more than two business days. Once your order has shipped, you'll receive a shipping confirmation email with a tracking number for easy tracking.
Orders that contain items that are currently backordered, special order, or out of stock will ship complete once all items are in-stock unless otherwise requested.
If you need it faster, you will have the option of choosing a quicker shipping option when you checkout on the website.
At this time, we do not ship internationally and orders to Hawaii and Alaska may incur an additional shipping charge. Please contact us at 888.899.8776 or email support@audioadvice.com to confirm.
Rerouting and Address Changes
We cannot make ANY address changes once an order is placed. If you are unable to accept delivery of your package as ordered, we will need to cancel your order, return the package to sender and have you replace your order through our website.
Keep the Box
We suggest you keep the shipping box or boxes for at least 30 days. It is actually a great idea to keep boxes for audio products for the life of the product. Having the box and all packing will increase the trade-in value should you decide to move up and they are handy to have should you ever need to send the unit in for repair.
How To Receive a Motor Freight Order
The trucking company will contact you to schedule a convenient time to deliver the order. Please note that you must be present for delivery.
Visually inspect the box to make sure you see no signs of damage. If you notice any damage at all, take some pictures with your phone and make a note of them on the delivery receipt the driver will ask you to sign. If it is obvious that the product is damaged, please refuse the order and contact us immediately at 888.899.8776 or email support@audioadvice.com.
Open your box as soon as possible and inspect the product for damage and contact us if you find anything wrong.
uShip In-Home Delivery
Due to current concerns surrounding COVID-19, uShip is able to offer THRESHOLD SERVICE ONLY at this time. To ensure everyone’s safety, uShip is advising carriers to refrain from making room-of-choice deliveries. Threshold service consists of the shipment being brought into the first door of the address or the lobby of an apartment/condo, and does not include set-up, installation, assembly or debris removal.
What to Expect: Most oversized items will be delivered within 2-3 weeks. Your carrier will place your item inside the first door of the address or the lobby of an apartment/condo.
Appointment Scheduling: Your delivery partner will call 24-48 hours prior to delivery to arrange an appointment window.
How to prepare for in-home delivery:
- Determine the clearest path from the street to your home
- Measure entrances and hallways to ensure your item will fit
- Remove any wall hangings or clutter to ensure a clear path and to prevent damages
- Remove old furnishings to allow placement for your new piece
Check your furniture for damages: We rarely expect damaged furniture, but in the instance it does happen, we have you covered. Once your item’s packaging is removed, check for any damages that may have occurred in transit. Take pictures of any damages and notate appropriately on the delivery receipt. Keep possession of the damaged piece and contact us via phone or email and we’ll start the process to repair/replace your new piece of furniture. For uShip customer support, please call 800-698-7447.
At Audio Advice, we pride ourselves on customer satisfaction. We'll bend over backward to make sure you're 100% satisfied and we won't accept anything less. We offer 30-day hassle-free returns and personalized service from real, live people.
If an item doesn't meet your expectations, you may return or exchange it in its original condition and packaging within 30 days for a full refund, minus shipping fees. Items shipped back in like new condition through standard shipping carriers will only incur a flat fee of $15 to return. If the items were initially shipped through free scheduled delivery via motor freight (commonly referred to as LTL), returning them will result in return shipping fees starting at $150. These items include but are not limited to, oversized items such as TVs, certain subwoofers, floorstanding speakers, furniture, and most items weighing over 75 pounds. Return fees will also apply for exchanges. We want to treat your system as if it is our own and want you to be completely satisfied with your purchase.
Please see the instructions below. We only accept returns for any product purchased directly from our website. If merchandise is not returned in its original condition or is missing packaging, manuals, accessories or other parts, or the resale value of the product has been impaired, a partial refund will be given and calculated on a case-by-case basis.
Non-Returnable Items
The following items cannot be returned or cancelled:
- Special/Custom Order Items
- Open Box Products
- Gift Cards
- In-ear headphones cannot be returned once the packaging has been opened due to personal hygiene reasons. Please contact our customer care team if you'd like help choosing.
-
Turntables With a Broken Stylus: All turntables ship out with the stylus intact. If you return a turntable or phono cartridge with a broken or missing stylus you will be subject to a return fee. Please be careful when setting up your turntable and contact us with any questions.
Is It Easy To Return An Item?
Yes, simply give us a call at 888.899.8776 or you can email our support team at support@audioadvice.com. Many times our team of experts can help figure out why the product might not be working like you expected and get things fixed over the phone, so don’t be surprised if we ask a few questions, we love troubleshooting!
If our tech help can not make you happy, we will email over a return shipping label with a Return Number.
Hopefully, you saved all of the original item’s box and packaging inserts. You will want to pack back up your return or exchange in the same way it came out of the original box. Once you have everything packaged correctly, tape the box on the top and bottom to assure it stays together. If Audio Advice shipped the item to you inside a second box, it's a good idea to use that same extra box to help prevent damage on its way back to us. To avoid it accidentally coming back to you, use a magic marker to cross out the old shipping label or just tear it off.
The return shipping label we send you will have our address on it, just make sure you take the box to the right shipper (UPS, FEDEX, or USPS) as per the label.
If you are close to one of our stores, please let us know if it is more convenient for you to return it to us directly. You will still need to get a return number by contacting us and shipping and/or restocking charges may apply.
When Will I See My Refund?
It usually takes around 7-14 days for the refund to show up on the payment method you used. We do inspect all returns for damage and accuracy of the item inside the box before issuing a refund. Some items may be subject to shipping and restocking fees.
Can I Exchange My Purchase For Something Different?
Sometimes those big speakers just don’t fit in the room or you might have bought a small subwoofer and later found out you’d love a bigger one. If you would like to make an exchange within 30 days of receiving your item, just give us a call at 888.899.8776 or email support@audioadvice.com and we will help work out the details. Additional shipping charges and return costs may apply.
How Do I Cancel An Order?
If the item has already shipped out or is a special order item, it is not possible to cancel the order. Please contact us at 888.899.8776 or email support@audioadvice.com to start the return process.
What If I Find Shipping Damage?
We need to know right away about any shipping damage. Please contact us at 888.899.8776 or email support@audioadvice.com within 48 hours of your delivery so we can get the ball rolling on making things right. It’s very helpful to take some pictures and email them to us if possible.
Can I Refuse A Shipment?
You can, but unless the item is damaged, shipping and restocking fees will be deducted from your refund. If your item arrives damaged and you are lucky enough to be there, snap some quick pics and refuse the order. Then contact us so we can get a replacement on the way.
What Happens If My Order Is Defective?
This is actually pretty rare, most consumer electronics work fine out of the box 99.9% of the time. We’d like for you to contact us first by calling 888.899.8776 or email support@audioadvice.com so we can help get to the bottom of things. If your item is indeed defective during the first 30 days, we can usually exchange it for a new, replacement unit.
What About Service After 30 Days?
Audio Advice has a great relationship with all of our brands and can help you with warranty service by the brand after our 30-day guarantee period. Even after the warranty expires, we can arrange for service by the brand on products purchased from Audio Advice. Just call 888.899.8776 or email support@audioadvice.com.
How Do You Determine A Restocking Fee?
You may not believe it, but sometimes we receive items back that were put in the box with zero packaging and are completely destroyed or are missing many of the pieces that came with the item. We also track serial numbers and will get back different serial numbers. We’ve even seen different items than what we shipped out be returned. However, it’s very important to package your return properly so that nothing goes missing or gets damaged in shipping, which will result in a restocking fee or even no refund at all. If a product is opened and the market value of the product is reduced, then a restocking fee may be applied to the cost of restocking and the reduced market value of the product. The bottom line is if you treat us fairly, we will do the same.
Audio Advice strives to provide industry-leading support and service while also maintaining the lowest prices available on products for our customers. We work hard with our vendors to bring our customers the best products at each price point. As a part of that process, we work with our vendors to provide the lowest pricing in our stores and on our website.
Our prices should always be the same as any other authorized dealer, including big-box retailers and major online retailers.
If you believe that you have found a lower advertised price from a legitimate authorized seller, call us and let us know so we can make sure we can correct any inadvertent error on our side. As a matter of policy, we update our prices automatically if a vendor changes its authorized pricing policies, so we generally have the best prices all the time. Increasingly, there are knock-off copies of products online, usually sold by non-authorized dealers.
Please be sure that the item meets the following conditions:
- The item is brand new, in stock, and available for purchase
- The item has the identical model number, color, etc as the item on our site.
- The seller is an authorized dealer
As always, our goal is to provide a terrific customer experience, including industry low prices. We appreciate your support.
Overview
At its price point, the JVC DLA-NZ9 will obviously not be for every home theater. If you are serious about great video, you will find you just can not match the feature set the DLA-NZ9 does offer. 3,000 lumens, a long-lasting Laser light engine, 8K e-shift X, large all-glass lens, JVC’s great Frame Adapt HDR, support for HDR10+, and custom selected components. The picture is just absolutely stunning. If you have a great screen and theater room with well-controlled lighting, and an eye for high quality, there is no question, you will see why we like the DLA-NZ9 so much. Plus even if you are not super picky, if you are thinking of a 2.40 widescreen above around a 160” diagonal, the light output alone makes it worth the investment.
3,000 Lumen 3rd Generation BLU-Escent Laser Engine
We were very pleased to see JVC bring their laser technology into their more affordable units. At Audio Advice, we love the pure colors a laser light engine can produce. The laser used in the DLA-NZ9 is their third generation of the BLU-Escent technology. Not only do laser light sources look better, but they also last far longer than a lamp-based system. Projector lamps lose about 50% of their light output after about 1000 hours. You have to get to 20,000 hours or more with a laser engine before you even get to its half-life. With the 3000 lumens the DLA-NZ9 can produce, it is a great choice if you are looking at a larger screen size, plus the extra horsepower means HDR content will look better as well.
Dual 8K HDMI 2.1 inputs with HDCP 2.3 Support
You’ll get the very latest HDMI tech with the DLA-NZ9. Its two HDMI inputs will handle an 8K/60P signal, which is just astounding. For upcoming next-generation gaming platforms and video content, they also support 4K/120P, making them future-proof for quite a long while. The new JVC models are the first projectors we have seen with dual 48Gbps, HDMI 2.1 inputs with HDCP 2.3 support, pretty cool!
8K e-shift X Technology
Even if you do not have an 8K source to feed the DLA-NZ9, you can get the benefit of 8K with JVC’s latest e-shift X tech. They developed their e-shift years ago before 4K chipsets were out to help get higher resolution. Their newest tech has a 4-way shift to take a non 8K signal and scale it up to the incredible clarity 8K offers. They had to develop special technology that uses a new 240Hz driver that shifts the image in tiny increments in 4 directions to create a true full frame of 8K video. When you turn this on, you will see details you never thought possible on a front projector. Of course, in the DLA-NZ9 this tech looks even better with the upgraded 100mm lens and hand-selected chipsets.
100mm All Glass Lens
The DLA-NZ9 is the only model that uses the bigger all-glass 18 element, 16 group lens housed in a full aluminum lens barrel. This lens now also includes a High Contrast Optical Block. The larger lens assures you of getting JVC’s great picture at every corner of your screen. It also is designed to reduce internal reflections which improve contrast, black levels, and color purity. If you know about cameras, you understand how important the lens is and with the DLA-NZ9, you get the best one JVC produces.
Hand Selected Critical Components
In working with the engineers at JVC we found one reason their better models have higher light output is the fact they sort their .69” D-LIA chips and use the better ones in the more expensive models. They find the ones with the best contrast and even sort them as a group of 3 to work best together. In the DLA-NZ9, JVC takes things one step further and even hand selects many of the critical components inside the projector for the best possible result.
Frame Adapt HDR System
HDR stands for High Dynamic Range and was developed to allow producers to give us an image even closer to real life. The catch for front projectors is none of them can produce the light needed for an HDR feed that is based on what a flat panel TV can reproduce. To deliver a great image, the projector needs to look at each frame of the HDR10 signal and adjust it for the projector. Ideally, the software would know the size of the screen, the screen gain, characteristics of the screen, and how open the projector lens was. JVC’s Frame Adapt HDR with their Theater Optimizer lets you input the brand and model of your screen and tell the system the size of your screen. The projector knows how open the lens is and where you have the laser output set. All of this put together gives you beautiful and perfectly accurate HDR images.
HDR10+ Support
HDR10+ is the next stage in the goal of a picture as real as life. HDR10 supplies metadata that tells the system the average maximum brightness of the entire piece of content along with the maximum level. HDR10+ was developed to take things to the next level, providing metadata on the luminance for every scene. You’ll find HDR10+ content on UHD Bluray discs and it is now also showing up on a lot of streaming content. JVC is the first projector company we know of to provide full HDR10+ support, which is just great to see.
Built To Last
You would be very wise to have a friend around with you go to mount your new DLA-NZ9 as it weighs in at over 55 pounds. That fact by itself points out how well made this projector is with its custom selected parts and 100mm all-glass lens.
Great Warranty
To back up the build quality, JVC has a full 3-year parts and labor warranty with an incredible 1-year advanced replacement warranty. This means if you have a problem JVC tech support can not resolve, they will swap you for a new unit in the first year. We think that says a whole lot about how they stand behind these great units.
