AudioQuest Robin Hood Zero Bi-Wire Combo
AudioQuest Robin Hood Zero Bi-Wire Combo
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Keep the Box
We suggest you keep the shipping box or boxes for at least 30 days. It is actually a great idea to keep boxes for audio products for the life of the product. Having the box and all packing will increase the trade-in value should you decide to move up and they are handy to have should you ever need to send the unit in for repair.
How To Receive a Motor Freight Order
The trucking company will contact you to schedule a convenient time to deliver the order. Please note that you must be present for delivery.
Visually inspect the box to make sure you see no signs of damage. If you notice any damage at all, take some pictures with your phone and make a note of them on the delivery receipt the driver will ask you to sign. If it is obvious that the product is damaged, please refuse the order and contact us immediately at 888.899.8776 or email support@audioadvice.com.
Open your box as soon as possible and inspect the product for damage and contact us if you find anything wrong.
uShip In-Home Delivery
Due to current concerns surrounding COVID-19, uShip is able to offer THRESHOLD SERVICE ONLY at this time. To ensure everyone’s safety, uShip is advising carriers to refrain from making room-of-choice deliveries. Threshold service consists of the shipment being brought into the first door of the address or the lobby of an apartment/condo, and does not include set-up, installation, assembly or debris removal.
What to Expect: Most oversized items will be delivered within 2-3 weeks. Your carrier will place your item inside the first door of the address or the lobby of an apartment/condo.
Appointment Scheduling: Your delivery partner will call 24-48 hours prior to delivery to arrange an appointment window.
How to prepare for in-home delivery:
- Determine the clearest path from the street to your home
- Measure entrances and hallways to ensure your item will fit
- Remove any wall hangings or clutter to ensure a clear path and to prevent damages
- Remove old furnishings to allow placement for your new piece
Check your furniture for damages: We rarely expect damaged furniture, but in the instance it does happen, we have you covered. Once your item’s packaging is removed, check for any damages that may have occurred in transit. Take pictures of any damages and notate appropriately on the delivery receipt. Keep possession of the damaged piece and contact us via phone or email and we’ll start the process to repair/replace your new piece of furniture. For uShip customer support, please call 800-698-7447.
At Audio Advice, we pride ourselves on customer satisfaction. We'll bend over backward to make sure you're 100% satisfied and we won't accept anything less. We offer 30-day hassle-free returns and personalized service from real, live people.
If an item doesn't meet your expectations, you may return or exchange it in its original condition and packaging within 30 days for a full refund, minus shipping fees. Items shipped back in like new condition through standard shipping carriers will only incur a flat fee of $15 to return. If the items were initially shipped through free scheduled delivery via motor freight (commonly referred to as LTL), returning them will result in return shipping fees starting at $150. These items include but are not limited to, oversized items such as TVs, certain subwoofers, floorstanding speakers, furniture, and most items weighing over 75 pounds. Return fees will also apply for exchanges. We want to treat your system as if it is our own and want you to be completely satisfied with your purchase.
Please see the instructions below. We only accept returns for any product purchased directly from our website. If merchandise is not returned in its original condition or is missing packaging, manuals, accessories or other parts, or the resale value of the product has been impaired, a partial refund will be given and calculated on a case-by-case basis.
Non-Returnable Items
The following items cannot be returned or cancelled:
- Special/Custom Order Items
- Open Box Products
- Gift Cards
- In-ear headphones cannot be returned once the packaging has been opened due to personal hygiene reasons. Please contact our customer care team if you'd like help choosing.
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Turntables With a Broken Stylus: All turntables ship out with the stylus intact. If you return a turntable or phono cartridge with a broken or missing stylus you will be subject to a return fee. Please be careful when setting up your turntable and contact us with any questions.
Is It Easy To Return An Item?
Yes, simply give us a call at 888.899.8776 or you can email our support team at support@audioadvice.com. Many times our team of experts can help figure out why the product might not be working like you expected and get things fixed over the phone, so don’t be surprised if we ask a few questions, we love troubleshooting!
If our tech help can not make you happy, we will email over a return shipping label with a Return Number.
Hopefully, you saved all of the original item’s box and packaging inserts. You will want to pack back up your return or exchange in the same way it came out of the original box. Once you have everything packaged correctly, tape the box on the top and bottom to assure it stays together. If Audio Advice shipped the item to you inside a second box, it's a good idea to use that same extra box to help prevent damage on its way back to us. To avoid it accidentally coming back to you, use a magic marker to cross out the old shipping label or just tear it off.
The return shipping label we send you will have our address on it, just make sure you take the box to the right shipper (UPS, FEDEX, or USPS) as per the label.
If you are close to one of our stores, please let us know if it is more convenient for you to return it to us directly. You will still need to get a return number by contacting us and shipping and/or restocking charges may apply.
When Will I See My Refund?
It usually takes around 7-14 days for the refund to show up on the payment method you used. We do inspect all returns for damage and accuracy of the item inside the box before issuing a refund. Some items may be subject to shipping and restocking fees.
Can I Exchange My Purchase For Something Different?
Sometimes those big speakers just don’t fit in the room or you might have bought a small subwoofer and later found out you’d love a bigger one. If you would like to make an exchange within 30 days of receiving your item, just give us a call at 888.899.8776 or email support@audioadvice.com and we will help work out the details. Additional shipping charges and return costs may apply.
How Do I Cancel An Order?
If the item has already shipped out or is a special order item, it is not possible to cancel the order. Please contact us at 888.899.8776 or email support@audioadvice.com to start the return process.
What If I Find Shipping Damage?
We need to know right away about any shipping damage. Please contact us at 888.899.8776 or email support@audioadvice.com within 48 hours of your delivery so we can get the ball rolling on making things right. It’s very helpful to take some pictures and email them to us if possible.
Can I Refuse A Shipment?
You can, but unless the item is damaged, shipping and restocking fees will be deducted from your refund. If your item arrives damaged and you are lucky enough to be there, snap some quick pics and refuse the order. Then contact us so we can get a replacement on the way.
What Happens If My Order Is Defective?
This is actually pretty rare, most consumer electronics work fine out of the box 99.9% of the time. We’d like for you to contact us first by calling 888.899.8776 or email support@audioadvice.com so we can help get to the bottom of things. If your item is indeed defective during the first 30 days, we can usually exchange it for a new, replacement unit.
What About Service After 30 Days?
Audio Advice has a great relationship with all of our brands and can help you with warranty service by the brand after our 30-day guarantee period. Even after the warranty expires, we can arrange for service by the brand on products purchased from Audio Advice. Just call 888.899.8776 or email support@audioadvice.com.
How Do You Determine A Restocking Fee?
You may not believe it, but sometimes we receive items back that were put in the box with zero packaging and are completely destroyed or are missing many of the pieces that came with the item. We also track serial numbers and will get back different serial numbers. We’ve even seen different items than what we shipped out be returned. However, it’s very important to package your return properly so that nothing goes missing or gets damaged in shipping, which will result in a restocking fee or even no refund at all. If a product is opened and the market value of the product is reduced, then a restocking fee may be applied to the cost of restocking and the reduced market value of the product. The bottom line is if you treat us fairly, we will do the same.
Audio Advice strives to provide industry-leading support and service while also maintaining the lowest prices available on products for our customers. We work hard with our vendors to bring our customers the best products at each price point. As a part of that process, we work with our vendors to provide the lowest pricing in our stores and on our website.
Our prices should always be the same as any other authorized dealer, including big-box retailers and major online retailers.
If you believe that you have found a lower advertised price from a legitimate authorized seller, call us and let us know so we can make sure we can correct any inadvertent error on our side. As a matter of policy, we update our prices automatically if a vendor changes its authorized pricing policies, so we generally have the best prices all the time. Increasingly, there are knock-off copies of products online, usually sold by non-authorized dealers.
Please be sure that the item meets the following conditions:
- The item is brand new, in stock, and available for purchase
- The item has the identical model number, color, etc as the item on our site.
- The seller is an authorized dealer
As always, our goal is to provide a terrific customer experience, including industry low prices. We appreciate your support.
Overview
The Folk Hero Series incorporates the same technology found in the Mythical Creature Series, just with a reduced number of conductors. These latest AudioQuest speaker cables significantly outperform previous technology at controlling and draining radio-frequency noise.
Building on a solid base of tried and true AudioQuest technologies, the design team of Garth Powell and Bill Low specifically focused on addressing one of the most vexing issues plaguing speaker cable design: the mismatch between the amplifier’s source impedance and the speaker’s load impedance. By eliminating the speaker cable’s characteristic impedance (ZERO Technology), current compression and distortion of the signal/current transient are significantly reduced. The result is dynamic contrast, transient response, and bass slam that are rendered seemingly without effort, because the cable is not electrically impeding the music.
Robin Hood can be used in one of two ways: either employing the ZERO model for Full-Range, or by using the ZERO model in combination with a dedicated BASS cable, as a fully optimized BiWire Combination cable. Like their larger siblings, William Tell and Robin Hood also feature AQ's patented common-mode noise-rejection technology. Along with the Mythical Creatures, these latest AudioQuest speaker cables significantly outperform previous technology at controlling and draining radio-frequency noise.
RF/ND-Tech Minimizes Circuit Misbehavio By Cancelling Induced RF Noise
Though a cable’s ground leads are integral to a component’s signal transmission, they also act as an antenna. Thus, they are subject to induced Radio-Frequency (RF) noise. RF noise is a parasitic signal that is typically coupled directly into a system’s most sensitive audio/video circuits. AudioQuest’s RF-on-ground Noise-Dissipation (RF/ND-Tech) greatly reduces resulting distortion and signal masking, yielding unprecedented levels of Noise-Dissipation across the widest bandwidth (range) of radio frequencies possible. The unique circuit topology uses a common-mode phase-cancelling array, providing linear noise dissipation across the entire length of the cable (US Patent # 8,988,168).
Solid Perfect-Surface Copper+ Conductors
Solid conductors prevent strand-interaction, a major source of dynamic distortion. Extreme-purity PSC+ solid copper minimizes distortion caused by grain boundaries, and, when direction-controlled for surface asymmetry, facilitates crucial Radio-Frequency Noise-Dissipation.
Zero-Tech For Uncompressed Current Transfer And Linear Noise-Dissipation
The only complete way to eliminate characteristic-impedance mismatches between a cable and the attached source and load is for the cable not to have any fixed characteristic-impedance value. ZERO-Tech accomplishes this by eliminating interaction between the insulation (dielectric) and the cable’s conductors—enabling uncompressed current transfer. All-important transient current is unrestricted, and RF Noise-Dissipation is linearized (consistent octave to octave).
72V Dielectric-Bias System (DBS)
Insulation is also a dielectric that can act like a shunt-filter. Biasing minimizes dielectric-noise and linearizes the filter, significantly improving wide-bandwidth dissipation of induced RF noise.
Directionality
All drawn metal strands or conductors have a non-symmetrical, and therefore directional, grain structure. AudioQuest controls the resulting RF impedance variation so that noise is drained away from where it will cause distortion. The correct direction is determined by listening to every batch of metal conductors used in every AudioQuest audio cable. When applicable, arrows are clearly marked on the connectors to ensure superior sound quality. For most models of AQ cable, the arrows not only indicate the direction that optimizes metal-directionality as part of Noise-Dissipation, but also indicates non-symmetrical attachment of shield and GND in order to optimize full-system performance.
Carbon-Based Linearized Noise-Dissipation System (NDS)
Today’s environment is saturated with radio-frequency noise that is extremely difficult to filter or reject. The frequencies of this noise from satellites, cellular towers, and Bluetooth, etc., are so extremely narrow that a conventional shield, or a series or shunt filter, is wholly inadequate. Much of the low-level signal that carries the harmonics and spatial cues that define high-resolution audio is masked by induced radio-frequency noise. AQ’s comprehensive Linearized Noise-Dissipation System combines multiple shields and a carbon-based linearized resistive network that turns most of this noise into heat. By "linearized," they mean that the system is equally effective across extremely wide bandwidth, rather than at selected frequencies only, as is more common. The remaining bad energy is effectively drained away from the sensitive amplifier circuits via directionally controlled signal and shield conductors.
Robin Hood Bi-Wiring
When possible, running separate cables to the treble and bass “halves” of a speaker significantly reduces distortion. Bi-Wiring keeps the large magnetic fields associated with bass energy out of the treble cable, allowing the delicate upper frequencies to travel a less magnetically disturbed path, like taking the waves out of the water when you swim. AudioQuest’s RF/ND-Tech (patented RF-Canceling Ground-Noise Dissipation) attracts RF energy away from the amplifier’s output. When properly implemented, Bi-Wiring has always been a cost-effective way to get better performance for the same or less money. With RF/ND-Tech, the advantage of Bi-Wiring is much more dramatic. Because RF/ND-Tech is so effective, BASS model cables are only for 10KHz and below; do not use a BASS cable full-range or on treble. Robin Hood BASS cable is ideal with Robin Hood ZERO or SILVER ZERO. A Bi-Wire COMBO with BASS and ZERO cables joined together at the amplifier is usually most convenient. When Tri-Wiring, use BASS cables on the Midrange and Bass inputs. Caution: Do not Bi-Wire with two ZERO cables. ZERO cables in-parallel can create a very high-frequency resonant peak (ringing), and resulting poor sound. Only use a ZERO plus a BASS cable (whether or not joined as a COMBO). Second best is a single ZERO with AQ Bi-Wire jumpers.
Folk Hero Cold-Welded Terminations
Folk Hero cables are Cold-Welded to AudioQuest’s extremely pure Red Copper Spades or Bananas. The bare copper is submerged (hung) in a vat of pure silver instead of being tumbled in a lower-grade solution. AudioQuest speaker breakouts and plug casings are not metal in order not to induce RF Noise into the conductors.
Details & Specs
| Model | Robin Hood ZERO |
|---|---|
| Metal | Solid perfect-surface copper plus (PSC+) |
| Gauge | 15 AWG |
| Geometry | ZERO Tech |
| Noise-Dissipation | Multi-layer carbon based |
