Chord Electronics Poly Open Box
Chord Electronics Poly Open Box
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We offer free 2-day shipping on most products within the continental US.
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Orders requiring motor freight delivery may take more than two business days. Once your order has shipped, you'll receive a shipping confirmation email with a tracking number for easy tracking.
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At this time, we do not ship internationally and orders to Hawaii and Alaska may incur an additional shipping charge. Please contact us at 888.899.8776 or email support@audioadvice.com to confirm.
Rerouting and Address Changes
We cannot make ANY address changes once an order is placed. If you are unable to accept delivery of your package as ordered, we will need to cancel your order, return the package to sender and have you replace your order through our website.
Keep the Box
We suggest you keep the shipping box or boxes for at least 30 days. It is actually a great idea to keep boxes for audio products for the life of the product. Having the box and all packing will increase the trade-in value should you decide to move up and they are handy to have should you ever need to send the unit in for repair.
How To Receive a Motor Freight Order
The trucking company will contact you to schedule a convenient time to deliver the order. Please note that you must be present for delivery.
Visually inspect the box to make sure you see no signs of damage. If you notice any damage at all, take some pictures with your phone and make a note of them on the delivery receipt the driver will ask you to sign. If it is obvious that the product is damaged, please refuse the order and contact us immediately at 888.899.8776 or email support@audioadvice.com.
Open your box as soon as possible and inspect the product for damage and contact us if you find anything wrong.
uShip In-Home Delivery
Due to current concerns surrounding COVID-19, uShip is able to offer THRESHOLD SERVICE ONLY at this time. To ensure everyone’s safety, uShip is advising carriers to refrain from making room-of-choice deliveries. Threshold service consists of the shipment being brought into the first door of the address or the lobby of an apartment/condo, and does not include set-up, installation, assembly or debris removal.
What to Expect: Most oversized items will be delivered within 2-3 weeks. Your carrier will place your item inside the first door of the address or the lobby of an apartment/condo.
Appointment Scheduling: Your delivery partner will call 24-48 hours prior to delivery to arrange an appointment window.
How to prepare for in-home delivery:
- Determine the clearest path from the street to your home
- Measure entrances and hallways to ensure your item will fit
- Remove any wall hangings or clutter to ensure a clear path and to prevent damages
- Remove old furnishings to allow placement for your new piece
Check your furniture for damages: We rarely expect damaged furniture, but in the instance it does happen, we have you covered. Once your item’s packaging is removed, check for any damages that may have occurred in transit. Take pictures of any damages and notate appropriately on the delivery receipt. Keep possession of the damaged piece and contact us via phone or email and we’ll start the process to repair/replace your new piece of furniture. For uShip customer support, please call 800-698-7447.
At Audio Advice, we pride ourselves on customer satisfaction. We'll bend over backward to make sure you're 100% satisfied and we won't accept anything less. We offer 30-day hassle-free returns and personalized service from real, live people.
If an item doesn't meet your expectations, you may return or exchange it in its original condition and packaging within 30 days for a full refund, minus shipping fees. Items shipped back in like new condition through standard shipping carriers will only incur a flat fee of $15 to return. If the items were initially shipped through free scheduled delivery via motor freight (commonly referred to as LTL), returning them will result in return shipping fees starting at $150. These items include but are not limited to, oversized items such as TVs, certain subwoofers, floorstanding speakers, furniture, and most items weighing over 75 pounds. Return fees will also apply for exchanges. We want to treat your system as if it is our own and want you to be completely satisfied with your purchase.
Please see the instructions below. We only accept returns for any product purchased directly from our website. If merchandise is not returned in its original condition or is missing packaging, manuals, accessories or other parts, or the resale value of the product has been impaired, a partial refund will be given and calculated on a case-by-case basis.
Non-Returnable Items
The following items cannot be returned or cancelled:
- Special/Custom Order Items
- Open Box Products
- Gift Cards
- In-ear headphones cannot be returned once the packaging has been opened due to personal hygiene reasons. Please contact our customer care team if you'd like help choosing.
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Turntables With a Broken Stylus: All turntables ship out with the stylus intact. If you return a turntable or phono cartridge with a broken or missing stylus you will be subject to a return fee. Please be careful when setting up your turntable and contact us with any questions.
Is It Easy To Return An Item?
Yes, simply give us a call at 888.899.8776 or you can email our support team at support@audioadvice.com. Many times our team of experts can help figure out why the product might not be working like you expected and get things fixed over the phone, so don’t be surprised if we ask a few questions, we love troubleshooting!
If our tech help can not make you happy, we will email over a return shipping label with a Return Number.
Hopefully, you saved all of the original item’s box and packaging inserts. You will want to pack back up your return or exchange in the same way it came out of the original box. Once you have everything packaged correctly, tape the box on the top and bottom to assure it stays together. If Audio Advice shipped the item to you inside a second box, it's a good idea to use that same extra box to help prevent damage on its way back to us. To avoid it accidentally coming back to you, use a magic marker to cross out the old shipping label or just tear it off.
The return shipping label we send you will have our address on it, just make sure you take the box to the right shipper (UPS, FEDEX, or USPS) as per the label.
If you are close to one of our stores, please let us know if it is more convenient for you to return it to us directly. You will still need to get a return number by contacting us and shipping and/or restocking charges may apply.
When Will I See My Refund?
It usually takes around 7-14 days for the refund to show up on the payment method you used. We do inspect all returns for damage and accuracy of the item inside the box before issuing a refund. Some items may be subject to shipping and restocking fees.
Can I Exchange My Purchase For Something Different?
Sometimes those big speakers just don’t fit in the room or you might have bought a small subwoofer and later found out you’d love a bigger one. If you would like to make an exchange within 30 days of receiving your item, just give us a call at 888.899.8776 or email support@audioadvice.com and we will help work out the details. Additional shipping charges and return costs may apply.
How Do I Cancel An Order?
If the item has already shipped out or is a special order item, it is not possible to cancel the order. Please contact us at 888.899.8776 or email support@audioadvice.com to start the return process.
What If I Find Shipping Damage?
We need to know right away about any shipping damage. Please contact us at 888.899.8776 or email support@audioadvice.com within 48 hours of your delivery so we can get the ball rolling on making things right. It’s very helpful to take some pictures and email them to us if possible.
Can I Refuse A Shipment?
You can, but unless the item is damaged, shipping and restocking fees will be deducted from your refund. If your item arrives damaged and you are lucky enough to be there, snap some quick pics and refuse the order. Then contact us so we can get a replacement on the way.
What Happens If My Order Is Defective?
This is actually pretty rare, most consumer electronics work fine out of the box 99.9% of the time. We’d like for you to contact us first by calling 888.899.8776 or email support@audioadvice.com so we can help get to the bottom of things. If your item is indeed defective during the first 30 days, we can usually exchange it for a new, replacement unit.
What About Service After 30 Days?
Audio Advice has a great relationship with all of our brands and can help you with warranty service by the brand after our 30-day guarantee period. Even after the warranty expires, we can arrange for service by the brand on products purchased from Audio Advice. Just call 888.899.8776 or email support@audioadvice.com.
How Do You Determine A Restocking Fee?
You may not believe it, but sometimes we receive items back that were put in the box with zero packaging and are completely destroyed or are missing many of the pieces that came with the item. We also track serial numbers and will get back different serial numbers. We’ve even seen different items than what we shipped out be returned. However, it’s very important to package your return properly so that nothing goes missing or gets damaged in shipping, which will result in a restocking fee or even no refund at all. If a product is opened and the market value of the product is reduced, then a restocking fee may be applied to the cost of restocking and the reduced market value of the product. The bottom line is if you treat us fairly, we will do the same.
Audio Advice strives to provide industry-leading support and service while also maintaining the lowest prices available on products for our customers. We work hard with our vendors to bring our customers the best products at each price point. As a part of that process, we work with our vendors to provide the lowest pricing in our stores and on our website.
Our prices should always be the same as any other authorized dealer, including big-box retailers and major online retailers.
If you believe that you have found a lower advertised price from a legitimate authorized seller, call us and let us know so we can make sure we can correct any inadvertent error on our side. As a matter of policy, we update our prices automatically if a vendor changes its authorized pricing policies, so we generally have the best prices all the time. Increasingly, there are knock-off copies of products online, usually sold by non-authorized dealers.
Please be sure that the item meets the following conditions:
- The item is brand new, in stock, and available for purchase
- The item has the identical model number, color, etc as the item on our site.
- The seller is an authorized dealer
As always, our goal is to provide a terrific customer experience, including industry low prices. We appreciate your support.
Overview
The Chord Poly snaps onto your Chord Mojo or Mojo 2 perfectly to add new Bluetooth A2DP, WiFi 2.4gHz, and airplay connectivity on top of the unlimited maximum capacity micro SD card storage while remaining smartphone-friendly and portable.
The High Notes
Unleash Your Chord Mojo 2
Wireless Hi-Res Audio
Limitless Control Options
Company & Product Overview
The founder of Chord Electronics, John Frank, has an interesting background that tells us a lot about the brands DNA. John got his start in the world of aviation design, where uncompromising performance is far more important than keeping costs down.
Chord’s first products were clear examples of this mantra -- power amplifiers that were so impressive that they are found at Abbey Road, Sony Music New York, and the Royal Opera House.
Since their beginnings in the United Kingdom in 1989, Chord has gone on to produce some extremely high-end gear in both the analog and digital realm. Their digital products have always pushed the limits, and have won countless awards from the audio press.
The original Chord Mojo was perhaps the most successful since it first launched back in 2015. Chord Mojo 2 is Mojo's successor and it offers significant improvements over the original. Mojo 2 is a battery-powered combination DAC/headphone amp that is just about the size of a deck of cards. The Mojo instantly received great press and has become one of the most popular headphone DAC/amps on the market, and the new Mojo 2 is sure to make even more audiophiles smile than the original. The Mojos are a go-to favorite for their great value as a home-based DAC. For the money, the sound you get from Mojo 2 is just stunning for its price point.
Our team and our customers love Mojos, so we were thrilled when we heard about the subject of today’s review, the Chord Poly. Over the past two years since the original Mojo was first released, Chord was swarmed with requests to expand the way you could get sound to the Mojos. The Chord Poly is the answer to those requests and much more.
It’s a small piece of gear (only about half the width of the Mojo 2) that simply plugs right into the business input end of the Mojo 2. The Poly turns the Mojo or Mojo 2 into a fully-featured music streamer.
Before we get into this review, it’s important to be clear that the Poly needs one of the Mojos to operate. If you’re in the market for a streamer and a headphone DAC/amp, you can get both units as a bundle.
If you’re one of the thousands of proud Mojo or Mojo 2 owners out there, then we can’t wait to tell you about the Poly!
Packaging, Design & Build Quality
Like all Chord products, the Poly is 100% made in the UK, which is a pretty astounding feat for a piece of gear under $700. Almost everything we see at this price point these days is manufactured in China. Chord, however, is not your typical manufacturer and keeps everything in-house in order to ensure the highest standards of quality control.
Even though the Mojo 2 and Poly are tiny, when you hold them in your hand you can tell how well made they are. We also like the way Chord chose to package them in a small box to keep the carbon footprint down. You could fit around two dozen Poly and Mojo boxes in an average-sized shoe box.
The Mojos have 2 micro USB inputs -- one for charging and one for audio, then a coax and optical input to the sides of the USB inputs. The Poly has two tiny micro USB male connectors that plug into those USB inputs. It also has two small dummy plugs to match the coax and optical inputs. To connect the Poly to your Mojo or Mojo 2, simply lay them next to one another on a flat surface slide them together. The Poly will cover the inputs on your Mojo, transforming it instantly into a high-performance streamer.
The Poly has a small window to indicate WiFi and Bluetooth strength. You’ll also see a tiny light that indicates its status and another small light for Mojo status. Next to those is a Micro USB charging port and a Micro SD card slot.
Features & Technology
Before we dive into all of the different features in the Poly, let’s talk about how to set it up. Overall setup proved a little tedious, but we were one of the lucky few in the US to get a Poly to test before they shipped, so your setup process should be a bit smoother by the time they are officially released. We assure you, though, that it’s worth the effort. Check out the video below for a quick walkthrough that will help you set up your Poly.
While the Mojos limit your options for music to USB or Digital, the Poly adds a number of new options. First, you can simply use Bluetooth to send music from your smartphone to the Poly. If you have an iPhone connected via WiFi to the same network as the Poly, you can also send it over using Airplay.
For Hi-res music, we imagine that many of you will want to get a large capacity Micro SD card. You’ll need to download a DLNA app on your phone to do this, but there are a number of free ones available including BubbleUPnP or 8 Player.
Taking DLNA one step further, Poly has the ability to be a renderer. This means it can pull music directly from a computer or NAS drive on your home network. You will need to use a DLNA app to control what music gets to Poly this way, but doing so will turn your Mojo or Mojo 2 into a music streamer on your home network!
Poly is also fully integrated with Tidal and Spotify. If it’s on the same network as your phone, you will see Poly as an audio output option.
Finally, Poly is Roon enabled. If you aren’t familiar with Roon, it is a subscription music curation service that has taken the audio world by storm over the last year or so. Essentially, it takes your local music library and combines it with Tidal for a deeply engaging user experience. Simply select the Poly as a Roon player from your computer and off you go!
Like the Mojo 2, Poly has basically no limitations with regard to Hi-res Audio files. It can handle PCM files up to 768kHz and up to DSD256, which is pretty astounding. Poly just grabs the digital music files and ports them to your Mojo 2 with zero insertion loss.
If you have a USB charger that can put out 2 amps or more, it will be able to charge the combination Poly/Mojo 2 together. If your charger can only output 1 amp, however, only the Mojo will be charged. We love the fact that you can charge and play at the same time, making it a great home music streamer. For on-the-go use, it takes about 4 hours to fully charge the two units and will provide you with around 9 hours of total playback time.
We are confident that all of these features the Poly provides are going to make it an extremely popular piece, especially for anyone who already owns a Mojo or a Mojo 2. Even if you don’t already have one, the combination is still a great value when you consider the features, build quality, and flexibility of the units.
Performance
Mojo owners don’t need us to tell you how amazing everything sounds. All we can say is that adding the Poly will open up a whole slew of new ways to get music onto your Mojo. The combination just sounds amazing.
Chord, like a handful of other UK companies, just gets digital right. The sound is never harsh and the timing is spot on. It never fails to pull you right into the music.
Roon, DLNA from the NAS, and the direct SD card for us provided the very best sound, but when you consider the convenience of Bluetooth and Airplay, it just makes everything more fun.
Overall Recommendation
If you already own a Mojo or a Mojo 2, think about this. A high-performance portable player that accepts SD cards costs far more than the Poly. Connect a Poly to your Mojo and you’ll have something as good as many $2,000+ digital audio players currently on the market. Plus you’ll get all the other great input options!! As an added bonus, you’ll no longer need to scramble for cables to connect your Mojo -- now your smartphone can connect wirelessly.
If you don’t own either of the Mojos, you will need one for the Poly to work, but the combination of the two is just slightly over $1,200. You’ll have a great streamer for your home system and/or headphones; a way for your friends to send any of their music to your system, and one of the best portable digital audio players out there. The combo is truly an incredible value.
Details & Specs
- Portable streamer/player that combines with Mojo
- Wireless streaming from connected devices at home or on-the-go
- Built-in unlimited-capacity Micro SD card slot for music library storage/playback
- Control via familiar smartphone apps
- Upgrades sound quality from headphones, in-car systems, home audio, and more
- Empowers smartphones as hi-fi quality portable digital audio players
- Chord Electronics’ award-winning sound quality for streamed and Micro SD music
- Connects via Wi-Fi 2.4GHz (for optimum stability)
- Rechargeable LiPo 2200mAh battery: 9-hour + playtime and fast-charging via USB
- Playback support: Roon, DNLA, AirPlay, and Bluetooth 4.1
- Precision-machined aluminum casing with black anodization, opaque black wireless signal window and silicone feet
- Support for all major file types including ACC, WAV, FLAC, AIFF, OGG VORBIS, ALAC, WMA and MP3
- High-resolution audio-compatible: PCM sample rates: 44.1kHz, 48kHz, 88.2kHz, 96kHz, 176.4kHz, 192kHz, 358.8kHz, 384kHz,717.6kHz and 768kHz; DSD via DoP sample rates: DSD64 – DSD256 (Quad-DSD); DSD from SD card
- Devices supported: iPhone, iPad, Android phones/tablets, Windows and Mac OS X computers and DAPs
- Dimensions: 50mm (L) x 62mm (W) x 22mm (H)
- Weight: 91g
- Over-the-air software updates
- Hotspot mode: Poly can create its own hotspot where networks/devices/countries don’t support tethering
- Integrated Access Point: allows configuration of connected networks (up to 32)
- DLNA server and renderer (SD card); SMB Server (SD card); MPD player (SD Card)
