Audio Advice Service Installation Terms of Agreement

This agreement is between the Customer and Audio Advice LLC, hereafter referred to as Company.

1. Technology: Audio Advice systems include some of the latest available technology. Similar to personal computers, software based systems such as hard drive music servers, cable boxes, satellite systems, control systems, or other computers may from time to time require a reset and/or reboot. This is inherent to the technology, and does not denote the product or system is defective, merely that the item must be reset from time to time to resume full operation.

2. Networking: Wireless system performance such as networks and remote controls are occasionally subject to interference which may change over time. It is understood that Audio Advice is not responsible for performance fluctuations resulting from network interference. Because of the unique nature of every computer network, computer and networking services are billed at an hourly rate with manufacturer warranty only and are not covered by the audio/video warranty.

3. Owner-supplied equipment and cable and satellite boxes: Audio Advice is not responsible for client-supplied equipment or equipment and/or wiring done by others, including the control or operation. CATV and DSS/satellite boxes and source wiring are provided by the cable and satellite companies and thus Audio Advice cannot be responsible for location, termination, and/or distribution of the same. Although Audio Advice will use our professional expertise to maximize the conditions that exist, we cannot guarantee the quality of cable signal, AM-FM reception, or satellite reception.

4. Construction and repair work: Unless otherwise specified, installation does not include trench digging, routing and installation of conduit, framing, drywall repair, patching, painting, electrical work including wiring, carpet work, cabinet construction, or cabinet modification.

5. Payments: Payments are due upon receipt of invoice or at the time stated in the contract. If Customer is paying by credit card, Customer authorizes Audio Advice to charge the credit card for the authorized amount of this agreement per the agreement terms. If customer pays by check or wire, Customer acknowledges that the Customer account must be in fully paid compliance and good standing for the final system activation, follow-up service, and support. Final payment is due upon “Final System Activation” which is the point at which customers are able to login and/or use their system even though there may be punch list items to be addressed. If Customer finds issues after Final System Activation, the Audio Advice service team will gladly fix those issues but only if the Customer has completed all payments. Accounts more than 10 days past due will accrue interest on the amount due at 1.5% per month (up to 18% per annum).

6. In-store service: Any items left at the store for service should be picked up within 30 days of notification by Audio Advice. Items left after 30 days are presumed to be abandoned by the owner and will be disposed of.

7. Change Orders: Customer acknowledges that the products in this agreement are special ordered with non-refundable deposits and are not cancellable once ordered. For installation jobs, Customer and Audio Advice acknowledge that the design and construction environment is dynamic and changes on the job site or changes in the Customer’s requirements may necessitate changes in the amount of labor and the type of materials furnished by Audio Advice required to satisfy the Customer requirements. When change orders increase the value of the contract, Customer acknowledges that the full amount of increase is due at Customer acceptance of the change order. Should you want to change an order, talk to your Audio Advice sales representative who will work with you to facilitate any desired changes.

8. Audio Advice Installation Warranty: Audio Advice warranties its installation and programming work for a period of 90 days to commence upon Final System Activation. While surge protection is often used in installations, it is not fail proof against all lighting or other Acts of God. Lightning damage or other Acts of God are not covered under manufacturer warranties and should be covered by the homeowner’s insurance policy. Warranty on all equipment is the manufacturer’s warranty, and no other warranty is consented or implied. The warranty does not include variable usage parts such as projector lamps. As Audio Advice works on your and other projects, we may create tools, designs, or ideas that help us deliver great results. These and our other invented technology systems and processes remain our intellectual property. This investment in systems, processes and technology enables us to maintain quality and also continue improving our products and services through ongoing research and development.

9. Installation Contracts: Unless otherwise directed by the customer, if this contract includes installation, it is a construction contract which is an agreement between the parties to alter, improve, repair, replace, or erect real property. It is expressly agreed that title to and ownership of the fixtures included in this construction contract pass to the Customer as fixtures to real estate. This construction contract will include a Surcharge (S/C) to cover the non-itemized expenses incurred in the fulfillment of this contract. All material and services provided in this construction contract are designed to be integrated systems that are intended to operate in conjunction with their corresponding components. These corresponding components are inseparable from this contract, they may or may not be listed in detail but will include all of the corresponding electrical, video, audio, lighting, shades, as well as any other components required to make the system complete. If this contract does not include installation or if it is a contract with a valid tax-exempt organization or in a state or situation where the product is considered a sale of tangible personal property and not a construction contract, then such sales will have the sales tax (S/T) charged on the invoice.

10. Product responsibility: Client is responsible for the protection of all product(s) delivered to the worksite from damage or theft. This includes items that are delivered, partially installed or installed.

11. Adjustments Due to Tariffs: Prices are accurate as of contract/proposal date and will be locked in for products purchased, paid for, and ordered under contract. For all other items not paid for and ordered in advance, the Company may increase the price of the product to account for tariffs, duties, or levies applied to said products.