Our Open Box Guarantee

Welcome to our Open Box Outlet, where you will find incredible deals on home audio and home theater products. When someone purchases a product, breaks the seal of the package and returns it to us, we can no longer sell that item as “brand new”, which means you get a discount.

Every single piece we receive goes through a complete inspection process when it arrives back to our warehouse. Our team first looks the item over for any cosmetic imperfections and then performs a complete functionality check. All inputs, outputs and features are tested to verify that the product performs as intended. If any of the functionality of the unit is compromised, you will not find it on our website. After the product has been evaluated, it is assigned one of the 3 following categories based on its cosmetic condition:

Excellent Condition

Products in Excellent condition look and function just like brand new products. They contain no physical flaws, scratches or scuffs and include all original packaging, parts and accessories. The product may not include the owner's manual or manufacturer registration card.

Good Condition

Products in Good condition show minor to moderate signs of use that may affect cosmetic appearance, but have no impact on performance. If the product has a screen, it is intact and fully functional, with no visible blemishes in the viewing area. Cosmetic damage may include minor scratches, scuffs or dings that occur from normal use of the product. A Good condition product does not include dents, cracks or deep scratches. Original packaging may not be present, and nonessential parts or accessories might be missing, such as a commonly available cable or remote.

Satisfactory Condition

Products in Satisfactory condition operate as intended, but show more significant cosmetic flaws such as scratches, dents or chips. For example, a speaker with corner damage or a TV with a minor scuff on the screen that doesn't affect viewing quality. Original packaging is often not included and specialized accessories are sometimes missing, such as a TV pedestal, speaker grill, wall mounting kit or proprietary cable.

If you’re in the market for new gear and want to experience significant savings, be sure to browse our Open Box Outlet. All Open Box products come with the full manufacturer’s warranty and ship for free. Open Box products are non-returnable. If you have any questions, feel free to chat with us online or give us a call at 1-888-899-8776. One of our Audio experts will be happy to provide you with some Audio Advice!