Having Trouble Checking Out?

Refresh Your Browser Window

Sometimes things just get stuck. Please try refreshing the window to be sure the page is fully loaded.

Check Your Billing Address

Please make sure your billing address entered matches the billing address on the credit card being used. If these do not 100% match- you will receive an error during checkout.

Clear Your Cache

We are constantly updating our checkout page- if you are receiving an error when trying to checkout, you may be stuck on an older version of our checkout. We highly recommend you clear your browser’s cache/ history to successfully checkout. Please reference directions for clearing your cache below based on your browser.

Safari (Desktop)

  1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
  2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data….
  3. Click Remove Now in the pop up window that appears.

Safari (iphone/ipad)

  1. Open the Settings app, and scroll down to the fifth group of options (with Mail at the top). Tap Safari.
  2. Scroll down again and tap ‘Clear History and Website Data’.
  3. Tap ‘Clear History and Data’.

Chrome (desktop)

  1. On your computer, open Chrome.
  2. On your browser toolbar, click More (three dots in top right corner) > More Tools > Clear Browsing Data.
  3. In the “Clear browsing data” box, click the checkboxes for Cookies and other site data and Cached images and files.
  4. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything. Note: This option does not appear on all devices.
  5. Click Clear browsing data.

Chrome (iphone/ipad)

  1. On your iPhone or iPad, open Chrome.
  2. On your browser toolbar, tap More More (three dots in top right corner).
  3. Tap History, and then tap Clear browsing data.
  4. Under “Clear browsing data,” select the checkboxes for Cookies and site data and Cached images and files.
  5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  6. Tap Clear browsing data.

Chrome (android)

  1. On your Android phone or tablet, open Chrome.
  2. On your browser toolbar, tap More (three dots in top right corner).
  3. Tap History, and then tap Clear browsing data.
  4. Under “Clear browsing data,” select the checkboxes for Cookies and site data and Cached images and files.
  5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  6. Tap Clear browsing data.

Firefox (desktop)

  1. Click the menu button and choose options.
  2. Select the Privacy + Security panel.
  3. In the Cached Web Content section click clear now.
  4. Close the about:preferences page. Any changes you’ve made will automatically be saved.

Internet Explorer (desktop)

  1. Select Tools > Safety > Delete Browsing History
  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
  3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.