“A realtor wouldn’t dream of selling you a house without understanding your needs and wants (or “must-haves” as they’re known these days). The same goes for the professional who designs and installs A/V and automation systems into homes. In order to provide a customer with technology that will truly enhance the convenience, comfort and entertainment value of a home, he needs to learn about how those homeowners live in their home now, what they’d like to improve about the house and how they envision life in an automated residence, among other tidbits.”

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