At Audio Advice, we pride ourselves on being the best we can possibly be. Nothing makes us feel better than positive feedback from clients who took time to let us know we did a great job and that they are happy with Audio Advice. These are some of our more recent online reviews, emails, and our new on-line customer surveys. For more, visit our reviews section. Thanks to everyone who takes time to write us about your Audio Advice experience!
While Audio Advice carries the best products available, it’s our people that truly set us apart. Take the time to read through some reviews and you will see our people shine through. No one lives and breathes audio, video, and home technology combined with a passion for customer service like the team at Audio Advice.
2013
March 2013
I wanted to send a quick note to let you know how thankful I am to have had such a wonderful experience with you and your company. As you well know, I had tried two other companies since moving into the area over the past few years. Each time, one would clean up some of the mess created by the prior- and make a new mess of their own! We have NEVER been satisfied or gotten what we’ve asked for until now. Your guidance through the whole process in helping us determine what we wanted/needed, what the possibilities were, never forgetting our budget- to laying out exactly how all the work would get done and when. . . it was simply a breath of fresh air! Specific plans were laid out, tactics were described and the professionalism and expertise rang thru every step of the way. Between you, Dusty, Paul, Ryan, Jason- the whole team I can’t thank you enough. The installation was perfect- punctuality, professionalism, attention to detail, knowledge, skill. . . without a doubt a talented team that has a true passion for their work.
You have earned a great deal of respect from me and I can’t wait to work with you again soon on future projects! – Tim
As I was well into my second day of not finding a solution to the absence of sound in my digital system, I once again contacted Mel to help me out. He had me check all connections, was everything where it was supposed to be and asked if we were using the Integra as a pass through. All connections were checked, everything was where it always had been and I thought the answer as to a pass through was yes. Still could only get sound from the TV and Integra through the processor loop on the pre amp. Not able to diagnose the problem over the phone, Mel stopped by late in the afternoon. It took Mel a good 2 to 3 minutes to solve the problem. I think one minute and 50 seconds of the time was to get his coat off. Anyhow, Mel took the speaker connections out of the Integra, (where they have always been) and put them into the Rotel. I never realized that’s where they belonged as the system had always worked with the set up I had created. My fault, but the question that is unanswered and I really don’t care how or why, but why did everything work perfectly or near perfect under my faulty arrangement. The sound I now hear is virtually the same as before I started moving components, but now I know it’s right. Why am I writing this? Ironically I just received a survey from Audio Advice wanting to know about my purchase experience of the Transparent Powerwave 10. I suspect Leon already knows this, but just in case he doesn’t, let this note be my answer to that question and my overall opinion of Audio Advice and it’s people. Leon, it just doesn’t get any better than what you have. This is a perfect example, Ivan on vacation accepts and responds to my emails and my 1,000 questions. Mel takes the time and makes the effort to try and solve my problems with me over the phone. When that doesn’t solve the issue, he comes to my house, gets licked to death by my dogs, and the issue is gone and gives some excellent tips on my project to clean up the spaghetti of wires behind the cabinet.
Leon, your organization is the example other retailers should follow, regardless of the product handled, Audio Advice sets the standard and it is no surprise to me, Audio Advice is the leader. Congratulations. -Dan
I hope you are doing well. My installation is nearly complete so I wanted to take a minute to commend your team of installers. Danny, Ken, Karl, and Ben have done a fantastic job with my project. On time, professional, and top notch. Thanks to for the awesome design and project plan. I appreciate your assistance throughout the entire process. – Bobby
I just had a very good phone conversation with Jim Coulter who made the call at our house today. Jim explained in detail all the changes he made including an improvement in the resolution of the 60 inch plasma TV. I told him he solved all the problems I knew about and several I didn’t know about. I was very happy with Jim’s thoroughness and professional attitude and I can’t to watch March Madness! – Doug
I´m writing this e-mail because I was left deeply impressed by the service I received from Audio Advice today: When I phoned a little while ago in order to get my security system set up, I reached Lee Campbell who agreed to set up the system late Wednesday night, which was the first very positive experience with your company. Lee came tonight, set up the system and explained everything me. But that wasn’t all: he cleared up a considerable installation mess left behind by a phone company representative, reconfigured my TV and phone installation and connected all (!) my phone wall jacks properly which haven´t been working so far. In addition, I have now two more TV feeds. Lee left at around 9 pm, with a job more than perfectly executed. I’m glad I chose your services. – Juergen
Everyone I came into contact with seemed to care about the customer. David, with whom auditioned the preamp, was very helpful answering my questions. – Gary
Robert has gone out of his way to answer my questions and even lent me a cable until mine came in. – Kevin
Robert was absolutely great to work with. I will be visiting again in a couple months to see about a Rotel CD player. – Joe
We were very impressed with Dave, Chris, and Paul. Excellent work and very nice guys! – Ken & Laura
Could not have been better. - William
Can’t beat perfect. All were courteous and professional. Keep on keepin’ on. – anonymous
The installers were committed to spending the time to get the system installed correctly and took the time to explain all to me and walk through any questions I had.. I am very happy and impressed with the quality of the system and the service. – anonymous
The team was excellent! – John
Very proffesional with excellent knowledge. The tech that came out was excellent. Everyone was helpful. – Trey
All of the installers were fantastic! Eric,who scheduled and helped meet a dealine, was extremely valuable for his help and work in this project. You are extremely fortunate to have him working for you! – Louis
The work is neat and quite beautiful compared to a past installation by another company. All three were outstanding but the gentleman who worked on the PC was fast and spectacular. Our salesman, Erik was great as was the scheduler, Eric. – Sharon
Both guys were top notch. – anonymous
Your customer service is great. - Peebles
Tony did his normal professional job and answered all my questions. Overall, very satisfied, thank you. – Doug
February 2013
All around fantastic place for anything audio/video. Chip is the best, he can guide you to the perfect setup. –
Chris
I write to let you know how delighted my wife and I are from our experience with your team. Erik Schreiner came to our house a few weeks ago to assay our needs and to send us a proposal. He certainly is a stellar representative for your firm, and we had great confidence from that meeting alone that we had finally found a group that could set our systems right. The team that came the other day was made up of Kevin Kelly, Kenneth Whelan, and Karl Agell. Each one was as pleasant as he was talented. We now have Wi-Fi that actually works throughout the house and a TV, DVD, surround sound system that all works flawlessly from one remote with excellent sound quality (which our old system lacked in spades). And they were neat and cleaned up after themselves flawlessly. We could not have been more pleased all around. If all your teams are this good, you are a very fortunate man indeed. As a person who runs a business myself, I know what excellent service and staff are – and yours are the tops. Congratulations! - Jeffrey
Ivan, Thank you so much for taking the time to help me with my tv and roku. I hope it gives you some pleasure helping those of us who are technology challenged. Not everyone in sales has your honesty and integrity…..when I said I needed a new tv because mine was breaking, you could have just sold me one, but you went the extra mile and fixed my problem. It is clear you love what you do and care about your customers. – Pam
I was glad to see Dave and Chris again as I thought they did an excellent job (as they did the first time). It was nice to meet Paul too especially as we may talk to him more if we have any questions with the iPad remote, etc. The system looks great and I think we will enjoy everything. It’s a good thing our daughter was here for the ‘tutorial’ as I wouldn’t remember how to do it all. She is a natural with electronics as all kids seem to be. Thanks for all your help. – Laura
Kevin Kelly has been to my house several times and is always very professional and a delight to work with. – Doug
Such a change from our old equipment – scary how much better new system sounds. Robert came to the house to install our new sub – quick process, easy going and fun. He’s our “go to” person, and being recommended to anyone we hear who may be interested in any new equipment. – Eric
Robert Schindler was really great. Friendly, honest, patient and professional. Buying from Audio Advice was a great experience. – anonymous
Wonderful to deal with; thank you. Great job done. Chip was fantastic, installer was great. – Molly
There was a miscommunication regarding the work to be performed but it was quickly resolved after the techs got in touch with my salesperson. I’ll definitely used Audio Advice for future work at my home. – Alex
Jeff and Richard are both great to work with and did a professional job on the installation of the new equipment and rebuilding of my equipment rack. I have worked with both gentlemen before, and they never disappoint. They are more like welcome visitors than just service providers. As always, Randy is great to work with on the sales side and provides personalized service and expert consulting. I appreciate that Randy always provides the best possible solution while staying within my budget. I have enjoyed my ongoing relationship with Audio Advice for over 15 years. The staff always exceeds my expectations. Great equipment and excellent service provide a winning combination. I will continue to rely on the Audio Advice team as technology marches on. I never hesitate to recommend Audio Advice whenever the opportunity arises. – Joel
Leon came out to help us with our TVs and we could not be happier with the result. – Steve
Robert who sold me the system is extremely knowledgeable and focused on my satisfaction. – anonymous
Each person involved in installation was very good and should be recognized. – Bob
The initial equipment was faulty, which is out of AudioAdvice’s contriol. The wonderful response, which was in your control from Kyle, Dustin And Ryan in staying the course until it was ‘right’ was very gratifying. Kyle, Dustin, Ryan -in no particular order, all responded very effectively in their given roles. Your owner, Leon, whom I have never met and his management team must be special people. They engender respect, loyalty, and a passion for ‘getting it right’ in those who work for them. I always feel I am getting your honest and best advice,that is in my best interests, given my circumstances. – Chris
Well done. I would recommend your company to others. It was done in a timely fashion, and the men cleaned up any dust/mess that was made. I was very pleased. – Jean
Chip installed it for me and it’s working perfectly. I will send friends who need equipment to you. – Phyllis
We had a very good experience at Audio Advice. It was well worth the drive (we live about 2 hrs. from the store). – Robert& Sara
Ivan Halbach has been a great asset in my purchases over the years. Your nights out have been most enjoyable and informative. - Dave
Store was a great experience, great equipment and setups in each room. Helpful courteous staff. – Mike
Worked with Ivan. Pleasant, helpful with our choice of speakers, and in post instillation follow-up. – Jerry
Ivan was really great, his competence in the Vinyl area helped a lot, fantastic improvements to my system! – Hans
Just wanted to say that this was my first purchase for a component system. The Goldenear 3D sound array is what I wanted but I was a bit intimidated about doing manual calibration. Ivan from Audio Advice gave me great instruction on how to do the calibration myself. While this may seem like a small thing, it is a skill I will keep for life. I appreciate the expertise offered at Audio Advice. – Steve
January 2013
We had a wonderful experience with Audio Advice. They came in and untangled a huge Media Mess that we had on our hands and made it very user friendly. We also added the Sonos Music System which we love. The entire team (Chad, Randy, Jonathan, Jeff and Keano) were very knowledgable and professional. Would definitely use them again and highly recommend!! – DeAnnah
Hi guys. Just wanted to let you know that Max was here and did a great job. Such a nice guy and really has a great attitude. Just wanted to brag on him. - Allison
I wanted to tell you how good Chris was helping me pick speakers for our home . He even came by the house in Matthews to check the wiring on our amp. Service above and beyond I think for sure . Ill be back for a turn table upgrade when I squirrel away the money to treat myself. Thanks again. -Jeb and Laura
I just want to thank you and David for taking such excellent care of me… such exceptional service is greatly appreciated. Best Regards and again.. thank you – Connie
It was a pleasure speaking with you over the Thanksgiving weekend and again today. I wanted to send a big thank you for your incredible professionalism and great help! We are long time Audio Advice customers as early as the original Ridge Road hifi shop and there is no better audio (and now video) business anywhere! You even answered my call on your day off! – Scott
Everyone did a fine job. I especially appreciate the fast call-backs from service when I experienced problems with my new system. -William
The technician who came was super……figured the problem out quickly and was a great teacher for non techy me. – Cynthia
Extremely friendly and patient! Keep up the great work and personal service. Not much of that left. -Peter
Fantastic experience! – Max
Very courteous, friendly, and knowledgeable. – anonymous
Your service rep representative was most outstanding as was Eric S. when he coordinated my initial phone call and follow up. Communications overall most excellent. Great even. – Eric
GoldenEar Triton II speakers are awesome! Glad we got the II’s over the III’s! Keep up the good work and selections! – John
Chip Johnson was great! Chip found me the right piece of equipment to power up all my components. I really appreciated his thoroughness and professionalism. – Phyllis
My salesperson is always a champ! You are doing things right. You try to learn about the clients musical taste and needs and then you pair your equipment up with that. Doing it this way is customer-focused, not profit-focused. I leave your store feeling I got the best advice and product for the money and my musical taste. For the record the Oppo 105 is a monster. Best 1k I spent. Better than all the other equipment. May have to update other equipment just to keep up with the Oppo (just kidding..kinda) – Lawrence
I loved that all set up materials were removed upon completion of the job. The team was great! Very personable, knowledgeable and efficient. – Molly
The technician, I think his name is Max, was outstanding. Very professional, knowledgeable, courteous, efficient, etc. – anonymous
We just purchased a NAD CD player from your store and I wanted to let you know the experience was very enjoyable. The Sales Rep, David was VERY helpful to us, even though the purchase,I am sure, was relatively small compared to what is probably purchased. He answered any questions we had and was very attentive to us. We live in Hendersonville but will gladly drive to your place if we have any high fidelity needs. -Rob & Margo
My tech was SO helpful, knowledgeable, and nice. – Beth
Ryan is very good in explaining options and how to operate the equipment. He is also very thorough and thoughtful about our home and furnishings. -Ches
2012
December 2012
Exceptionally fun, courteous, and informative. Thank you! I look forward to more such engagements in the future as I intend to further enhance my audio experience. – anonymous
Your Crew is the best we have ever had work for us. They are all an asset to your company. – Mary
Ivan was very thorough and easy to work with. Made solid recommendations. – anonymous
They were very helpful and patient. It was a very positive experience. We are very pleased with our new system. – Ginger
Exceeded my expectations! -Paul
On time and very courteous. Very knowledgeable and experienced with all the equipment, made adjustments relatively fast with noticeable improvement in surround system quality. – Dan
Your team couldn’t have been nicer! – Jim
Your rep did an outstanding job! I do customer service for a living and he was excellent! -anonymous
Great job, appreciate the courtesy of coming out asap! – Renee
Your Staff made this an excellent experience. They were knowledgeable of what I was trying to do and provided me good practical feedback as well. They asked appropriate probing questions during the ordering process to assure that I received what I wanted and that I knew the appropriate details of my decisions. – Dave
Richard and Jeff covered bookshelves and other accessories in the Bonus Room with plastic and painters tape and removed it upon completion of task. Upon entering the house, both removed their shoes. They vacuumed the floor and around holes in the ceiling and wall as they were cutting and doing wire runs. They checked and verified all parts of the installation with the husband. During the installation of the sub woofer, Jeff and Richard installed the cable run under the base board. They paid attention to detail and making things are eye appealing as possible. Both were meticulous and attentive to detail. We highly recommend the “Richard and Jeff Team”!! Keep up the “great” work! – John
The team of installers were both great. We love our new sound system, and we will definitely use you all in the future. – Rhonda
Ivan knows what I like, and advises me when I ask questions. He is patient and informative, and very helpful overall. Steve is the best service tech I have had the pleasure of working with. -Thornton
Like you, I have customers. I genuinely appreciate that you delivered on what you “sold’ me in terms of timing/competence/quality. It doesn’t always go down like that!
– Larry
November 2012
You have a real gem in Alex. In addition to the ability of fixing anything — Kaleidescape, iPads, iPhones, Mac and any other computer driven device, he is an intelligent, delightful and competent young man. He is always willing to help on small computer ‘glitches’ we can’t figure out and fixes the problem immediately. His expertise and professional relationship with your customers serves Audio Advice very well. He represents the best qualities of excellent customer service. – Rochelle
Just a note to express my appreciation for the wonderful job Ryan and Dave did yesterday. It is all everything I hoped for and more! I feel very fortunate to have Kyle and your installation team on my side. Kyle tells me what I need to do and you guys do it- all I have to do is write a check and enjoy. Ain’t life great. – Chris
This is to apprise you of my reflections on the Audio Advice work done in our home on October 1, 2012. Chris and Dave arrived prior to the 9AM appointment. Physical audio and video work was required in several rooms in our home. They both were knowledgeable, proficient, efficient, cordial, and professional in the performance of this work. Their tasks were completed in just one day.
Todd, my wife and I would like to also state that you too did a yeoman’s job. Your explanation of and follow through on the parameters required to remedy and replace audio and video components damaged by a lightning in our home speak to your professionalism! For you have made several visits to our home and each time you were timely, amiable, thoroughly patient and expertly engaging in dealing with all of our questions, comments, etc. You did a fine job! If down the road additional and/or new needs arise, I will contact you. – AllanJust a quick note to say thanks for the high level of service and outstanding quality of the work. David and Chris really knew their “stuff” and deserve credit. The special attention you provided was also noted in particular, so again- thanks! – Joel & Linda
This is to apprise you of my reflections on the Audio Advice work done in our home on October 1, 2012. Chris and Dave arrived prior to the 9AM appointment. Physical audio and video work was required in several rooms in our home. They both were knowledgeable, proficient, efficient, cordial, and professional in the performance of this work. Their tasks were completed in just one day. Todd, my wife and I would like to also state that you too did a yeoman’s job. Your explanation of and follow through on the parameters required to remedy and replace audio and video components damaged by a lightning in our home speak to your professionalism! For you have made several visits to our home and each time you were timely, amiable, thoroughly patient and expertly engaging in dealing with all of our questions, comments, etc. You did a fine job! If down the road additional and/or new needs arise, I will contact you. – Allan
As always, Ivan was very informative and pleasant to work with. – Jeff
Great job, appreciate the courtesy of coming out asap! – Renee
I love the Sonos system!!! Very convenient. Tony installed the Sonos and he did a great job. Randy has worked on other things and he is excellent. – Karen
Everyone was outstanding, I really appreciate your service!! – anonymous
Friendly installers made my family feel comfortable and well informed. They were both great! – Bruce
October 2012
FYI, the crew last week did a great job and were always very professional. You have a great team!!
Tell them thanks for all the hard work, we sincerely appreciate it!! – MaryDamn, it’s awesome. Great job on choosing the right equipment and great
install. As of this email I couldn’t be happier. Great job all around. -BruceI want to express my highest compliments and gratitude to David and Alex. They worked relentlessly to get the system fully functional, including working through the coding glitches below. They are both very respectful and highly professional, and obviously very competent at what they do, and true problem solvers. I wanted to make sure to recognize the quality of service that they provide. Please pass along my thanks to them both. – Roger
Just wanted to thank you all for the quick, thorough job in getting our equipment set up in our new home. As always, Keegan has been great–prompt, courteous, and he does what he says he will do . . . something very much appreciated in business these days! Jim is just the best, as well! We have been long-time customers of Audio Advice and appreciate that we get to work with people in your company who have been there a long time and who know us. Just thought you’d like to know about another great experience. – Dori
We had a wonderful experience with Audio Advice. They came in and untangled a huge Media Mess that we had on our hands and made it very user friendly. We also added the Sonos Music System which we love. The entire team (Chad, Randy, Jonathan, Jeff and Keano) were very knowledgeable and professional. Would definitely use them again and highly recommend!! – DeAnnah
Mel, our sales Rep, is OUTSTANDING. He is the definition of client service. Keep your service quality high and you will continue to do well !!!!!! The technology speaks for itself. – Tom
Exceeded expectations. All of your installers were great! – anonymous
Kyle Ray was awesome! – Ron
Max did a nice clean job. Everything works real well. – anonymous
Very patient. very courteous. I will not do business with anyone else and will refer with enthusiasm. – Kent
Very courteous, and friendly crew. Dave Jacobs – very knowledgeable sales consultant Chad Fagin – good service advice…. overall a very good experience. – Jack
Jason did a great job! – Kitty
September 2012
I had an excellent experience at Audio Advice after receiving a gift bought at Audio Advice. I was so pleased with my products that I visited the store to purchase products for family members. The staff was very knowledgeable and helpful with my purchases. I was given very specific directions to help me get the best results from these products. I will certainly return to Audio Advice for future purchases. – Stephanie
I cannot tell you how much Bill and I appreciate the advice and help
Audio Advice and particularly Ivan has given us over the last five years.
He has helped us replace our 20 year old Magnapans after one of them gave
out. He found a movie screen appropriate for out apartment and arranged
for its installation. He directed us to an Arcam disc player when our old
Sony gave out. And when a month ago an errant piece of plastic disabled
it, he came to take it in it for repair and has just returned it.
Consistently he has been most generous in understanding a pair of
superannuated music lovers who, on doctor’s orders, first dared not drive
on I 40 and now no longer drive at all. Three cheers for your company and
its wonderful staff! - JaneExcellent Equipment Particularly the Sonus!! Great Job! – Ray
Loved the installation crew Tony and Jeff. – anonymous
The whole process from equipment selection through installation was excellent. We will definitely recommend Audio Advice to all that inquire. – anonymous
Greg did a great job. – anonymous
Both installers were polite and knew their trade. – anonymous
All and all a great experience from start to finish .. We are going to have Audio Advice help with some other projects in the near future!!! Thanks so much to everyone. – Kelle
The team lead was patient and thorough in explaining the system’s operation. This was my first experience purchasing a high quality audio system. While we recognize that out purchase was at the low end of the range of systems that can be purchased through Audio Advice, we were given excellent advice on our system components/capabilities by Dustin Clemens. We’re just beginning to explore the range of capabilities and overall we’re very happy with the purchase. We’ve recommended Audio Advice to one new neighbor in the market for a quality audio system. – James
Very professional and courteous. Everyone was outstanding, truly exceptional service thus far! – anonymous
Ivan was great!!! – anonymous
Kyle Ray was certainly the greatest with both product knowledge and assuring delivery date. – anonymous
Steve and Mike left just a little while ago, and I am writing to thank you so much for your willingness to do this today for me. Once again Steve and Mike have exceeded all expectations. They are two really first-rate individuals who could not represent your company better. Paul connected in to work with VUDU and hopefully got that straightened out. However, if not, he wisely left open a link for direct communication that is also somehow tried into my system through some kind of magic that is beyond my comprehension, but not my appreciation. Again, thank you, Dusty for everything. – Chris
August 2012
Over the years, I have always looked to Audio Advice whenever I was considering upgrading my Home Stereo and TV Systems. Sure I would go to the “Big Box Retailers” to see what they had in stock and what their prices were for the items I was interested in buying, but no one at any of those type stores that I have ever met had the in-depth professional product knowledge and willingness to share that knowledge regardless of whether I was actually ready to buy at that time. They always seem to be transaction driven, and the professionals at Audio Advice, and Keegan in particular, are always willing to listen to what you want, and then talk to you about all of the various options that can meet your needs. They do not try to sell you the most expensive things Audio Advice sells, they listen to you and offer to sell you what you need. It may be that what you need is a more expensive option, or it may be less expensive option, but they only recommend the “correct option and application” based on what you have told them and the parameters of your home’s layout.
Recently, I upgraded my entire Home Stereo System which I had installed 12 years earlier with Keegan of Audio Advice’s help. At that time, Keegan advised me to keep using the high-end Yamaha Stereo System that I had bought 20 years earlier while stationed in Japan in the USMC. Although there was newer technology, I could not achieve better stereo sound in the price range I was trying to stay within, so Keegan advised me not to waste money on a newer stereo, but to invest the money I was willing to spend on high-end B&W Speakers paired up with my existing power unit. It was great advice, and the system ran great and wide-open.
12-years later, that same system was still running strong, but I wanted to look into the new wireless technologies and seamless interface with Apple I-Phone’s, I-Pads, and I-Tunes, etc. Keegan came over and took a look, and we decided the best thing to do was to keep all of my B&W speakers in place, switch to Sonos, and add a new digital amplifier because we like to crank it up. Everything was installed the day before we planned to have a dinner party. However, the day of my party, I added an Apple Air Express to my computer system, and what I thought would be a simple installation, inadvertently disconnected my new Sonos system. I called Keegan in a panic for “over the phone how-to instructions”, and within one hour, he and two friends came to my house, fixed all the software updates that I had messed up, and the party started. Several people at that party were so impressed by Keegan and Audio Advice’s commitment to service to be there at night to make that system run, they have since purchased similar Sonos systems from Keegan at Audio Advice.
My wife liked the convenience of the Sonos system so much that we have added even bigger B&W speakers, to the kitchen and porch, and relocated my 12-year old B&W’s from those rooms to other rooms. Again, Keegan just listened to what I wanted, told me how to do it, and not waste what I had already spent. Audio Advice is the only way to go. – Rocky
I occasionally have to call my sales person (Peter) and he ALWAYS helps me get things working. – Donna
The new speakers already sound good – can’t wait for them to get broken in! – Jonathan
Thank you for the newsletters and the periodic evening demonstration events. It keeps us aware of new opportunities to improve our entertainment system. Eventually, we may even take advantage of the latest home automation options. – Lee
With respect to customer service and specifically investing in the dealer-customer relationship, Mel Lewis has taken the high road at every opportunity. He is laid-back, low-pressure, and unpretentious. He’s clear in his explanations and understatedly loves the gear, the possibilities, and what he does. – anonymous
Keep up the great work! I feel fortunate to be a customer of Audio Advice. – Chris
I would like to thank Lee Campbell for his above and beyond committment to your company. With his back still healing and very limited mobility, Lee managed to come into our office this morning and go over installing a security camera system for my office. That was a very unselfish act of kindness and excellent aspect of customer service on his part! Again, thank you for having people like him on your staff. I am also happy that I went with Audio Advice for my basic office security since we opened in January 2012. Keep up the good work. – Hiten
When I first visited their showroom I knew this company could do exceptional projects. I had a small project that included wiring two new zones with cable, ethernet, and hanging a new television, and installing speaker/reciever. I got 3 quotes, and it was remarkably reasonable. I would highly recommend visiting their showroom, getting some ideas, and start the planning process. It’s well worth your time. – Bryan
I’ve enjoyed quality audio equipment since the 1970s and home theater since 2001. A co-worker took me to Audio Advice about seven years ago. My home theater setup based around ERA speakers, a Rotel receiver, and, most recently, a JL subwoofer sounded pretty good, although I knew there was room for improvement in balancing my sub and speakers. Ivan came out to my home today to optimize my audio setup. The difference is remarkable. Bass is tighter and more balanced, and the increase in detail across the audio spectrum actually had me laughing out loud. I thought I knew something about setting up my equipment, but Ivan took it to a level I could not have achieved on my own. Thanks, Ivan! AA can also help with improvements in your listening room itself. I needed significant cabinetry work on my in-wall television enclosure to accommodate a larger set; they set me up with the crew that does their in-house and high-dollar custom work. I couldn’t be more satisfied with the outcome. Good audio-video equipment is an investment. As an Audio Advice customer, Ivan and the other guys will not only sell you excellent gear; they will help you set it up for optimal performance. They set a level of service for me that no other vendor has approached for almost 40 years, and I’ve been fortunate to have had several good ones. – Gary
The installation team — particularly Carl — was excellent. Carl had a great attitude, an impeccable work ethic, and unbelievable attention to detail. – Randy
The sales person was awesome…Unfortunately, I forgot his name…he was a mature gentleman….very knowledgeable and helpful. Keep up the good work. – Ramesh
Paul was excellent. – anonymous
There was a wiring issue that the audio advice team wasn’t responsible for, but they wouldn’t quit until I was resolved. Very professional. Both young men did an outstanding job. – David
Kyle was excellent at communicating with the team. – Jim
Mike and Steve are amazing , their installation was perfect. Kyle ray is brilliant, his help at finding solutions that we had never imagined after hearing our needs exceeded any expectations. We have the family room of our dreams thanks to him! – Amy
Dustin Clemens did a great job in setting up my computer audio system. Dustin also spent some time adjusting my Sonus Faber Amati’s and my JL subwoofers. I didn’t purchase the Amati’s through Audio Advice – I have owned them for 8 years. He has been through the Sumiko training, so he was definitely qualified to fine tune the speaker placement. And he did with great results. He also adjusted the placement of the JL Subwoofers (which I did purchase from Audio Advice) with equally wonderful results. Dustin didn’t have to do this speaker placement fine tuning, but I am grateful he did. Going the extra mile is justification on why I chose Audio Advice. – Al
Everyone was excellent! Loved working with Chip – anonymous
Would highly recommend your company – Jack
Just wanted to tell you how grateful I am to Lee Campbell for his after-hours assistance last evening when our power was off. I called him when I was having trouble silencing a loud beeping noise coming from our security keypads. (A long power outage had activated the beeping due to drained back up battery.) Lee talked me through the steps to silence it and patiently explained the reason for the noise. He also went the extra mile and helped me to reprogram the keypad so that future obnoxious beeping would not occur. We were so grateful for his patient service. My dogs were also relieved that the loud beeps had stopped! Richard and I enjoy so much our relationship with Audio Advice. – Susan
Richard and Jeff did a very nice job and were very helpful with explaining everything – quality guys. – Bruce
Everyone arrived according to the appointment time and was very clean while and after the work was finished. The products recommended are a great fit to our system. Thanks for all the help with our audio and visual needs. We will continue to use your company for each project we continue have. – David
We liked Ken very much; knowledgeable, friendly and helpful. – Joe
Ivan, once again, stands out for outstanding service. Just continue on with what you guys do…. and do well, great products and great advice! – anonymous
July 2012
We worked with Ivan on this purchase but so far all of your employees have been friendly and helpful. Steve, in particular, helped us with a difficult repair recently. – Rex
Dustin was great. Very professional and friendly - anonymous
The installation went very smoothly. Kyle was awesome! – Luke
Installers were on site at the same time as a local SAT TV installer – they made up for the lack of professionalism of the SAT TV installer by correcting their mistakes. Both installers were equally well prepared and worked as a team. Very professional – well done. – John
Every person I dealt with gave service above and beyond what I expected. – Kirk
My new Integra 40.3 receiver produces far superior sound and HDMI picture quality than my 4-year old Yamaha 400 series receiver. I’m very happy that I upgraded it. Robert Schindler was helpful and knows the equipment differences to make a good recommendation. Love your AV demo rooms! – Hank
Most of the guys in the Charlotte office are awesome! Robert and Dustin always rock. – Charles
I have been dependant on Keegan and the Audio Advice team for all my home audio and visual for over 14 years. As the old saying goes; “You get what you pay for” is what keeps me loyal to this fine company. Audio Advice installed the “Sonos” system (if you don’t have Sonos you need to inquire about it!) in my home yesterday and I am again blown away at the quality of the equipment and the friendly and helpful team of installation technicians. I am a musician and have a keen eye and ear for top quality sight and sound. It does not get any better than Audio Advice! – Earl
Ivan of Audio Advice listen to what I was hearing on my system. He came to my home and totally changed my speaker placement from what other professionals had advised which completely changed the sound of my system in difficult room for the better. The improvement was as if I purchase more expensive speakers. One more thing, Ivan did this by listening, positioning the speakers and then listening again until it was right. He than asked me to listen to the music that was most problematic and it is now as if I’m in the room with the musicians. Thank you, thank you, thank you. – Hal
They are awesome. They really know their stuff. I have a very botched home audio system that was attached to my TV. It was a sound system for my house that was installed in the wrong way and we have been piece by piece correcting it. They are just great. They charge me by the hour to have something fixed but they did such a good job I was glad to pay it. I’ve used the Geek Squad and there is no comparison. They were fantastic. I am satisfied. I would say they are expensive but worth it. – Shipley
The new speakers are getting rave reviews from everyone who hears them. You all did a splendid job, above and beyond the call of duty and are a joy to work with. We will continue to seek your guidance as the theater continues to evolve and please keep me in mind if you come upon ideas that maybe I should consider. – Max
I had a simple installation question that wasn’t addressed by the manual. It was early evening and Randy still had an answer for me almost IMMEDIATELY (I wasn’t expecting an answer until the next day). That allowed me to continue with my installation (which made me VERY happy). I’ve looked at shops in several states and AA carries the best audio/video equipment, best show rooms and best advisers anywhere. I often come out of other stores just shaking my head and wondering where those other folks come up with their <stuff>. Randy always recommends the most appropriate equipment for my budget. And your shop always stands by and supports all my purchases. Thanks for doing a great job..- Michael
Ivan and the delivery crew were top-notch. – Carey
I think Jim is the person who came here (not positive that was his name but pretty sure). Anyway, he was awesome. Easy to have around, knew what he was doing, exceeded my expectations
We just want to make sure you know what a treasure you have in Bill Ryan. We have had the pleasure of dealing with him for several years, and he is the face of your company to us. It is extremely important that we can pick up the phone and have him help us figure out what it is we need and how to get it. We have rarely had the pleasure of dealing with someone so thorough, professional, patient, and pleasant. Alan & Mary
I want to recognize the excellent job your team did in designing and installing my home theater and home music distribution system: Dave Jacobs - Dave did a great job during the sales process. This was a pretty involved project due to the scope. Dave guided me along and kept things going during the process. He was, and still is, excellent in his follow up. I am in technology sales myself, and I appreciate a salesman who is diligent in his follow up. Ryan Meacham/Max Marsh – they installed my Cat 6 wiring and did a great job. Also, Ryan is coming back out to fine tune my Classe Processor, and I am sure things will sound even better with his tweaking. Dave Stephens/Chris Kieffer – Dave and Chris performed the bulk of the installation work and were at my home the longest. Total pros and very courteous. They make a great installation duo. Steve Walker/Mike Patton - Steve and Mike installed the Sonos system and my Keeping Room A/V system. Again, very courteous and totally competent. I am very pleased with my new system. So much, I just met with Dave and Dustin to design a music management system that will be installed in the next week or so. I can’t wait to see (more accurately to hear) how things turn out. I will recommend Audio Advice to anyone I know who requires this kind of work. Your firm is the best. – Al
My install turned out to be more than I think you guys had bargained for, but you all were great with the tweaks to the system (and the plaster walls….sorry). Great experience all around. – Chuck
June 2012
The installers were great – knocked it out in a day. - anonymous
Keegan you have been a tremendous help to us over the last 8 + years.. not only did you choose the best TVs for us (type, size, brand, price) but your service level is exemplary ! You have always been there when we needed you !! My best friend that bought TVs from you thinks you are the greatest also. Anytime I have called you with even the smallest question you have been so accommodating . You instill the highest level of trust and we always feel that we will be taken care of. I would recommend you and Audio Advice without hesitation. This Thank You is long overdue.. so many thanks for your knowledge of this industry, your caring and superior service. – Anne
Robert Schindler listened to my needs and made excellent suggestions within my budget. Getting the right equipment makes all the difference. - anonymous
Everyone was great. Very eager to please. True professionals. – Blair
I entered the Audio Advice store interested in a quality Home Entertainment System for my family. I was confused about what type equipment to purchase. I had been researching the internet but all the articles or ideas seemed to be confusing maybe lets say slanted to me. I sat down with Dustin Clemens and began to discuss the information I had gleamed from the articles I had read. I discussed with him the ideas of what I thought I was interested in. Dustin shared with me the FACTS about Home Entertainment Systems. I knew at this point what I thought I understood was far from resolute. Dustin took the time to show and discuss what products would meet my needs. Dustin took the time to lead me through this process, alot of Q&A to direct me to the products that would meet my expectations. Thank You Dustin for your patience. I made the decision to follow Dustin’s advice. I am glad I went to the professionals. I purchased the new Home Entertainment System, then scheduled the install. On installation day I met two more professionals from the Audio Advice Team, Steve Walker and Mike Patton. They arrived at my house early to do the install, EARLY?? These gentlemen were meticulous about their work. What a breath of fresh air these days!!!!! They completed my system install as promised, my satisfaction was of utmost importance to them. The result was an organized, clean, professional install that I could not be more pleased with. I would recommend that if your searching for a new or upgrade to your current Entertainment System that you begin here at Audio Advice in Pineville NC. They will save you a huge amount of wasted time and confusion in the pursuit of your Home Entertainment needs. Thanks Guys!! I WILL BE BACK – John
Long time customer. First time reviewer. Started way back with Wirepath…then Zobo…and now Audio Advice….and they haven’t skipped a beat. Gave me exactly what I asked for (which was “off menu’ and slightly complicated). They picked up the slack from a Uverse install (who took the path of least resistance) and did it all with a smile (even when they found out we have plaster walls…who knew?). All in all: worth every penny. Great experience. – Chuck
The two installers were prompt, well-trained, and did a great job, as well as coached me after the installation, as to how to use the equipment. – William
I appreciate all your help and efforts, the initial sell was done by Kyle in Charlotte store which was also an excellent experience. And then Chad and the installer he sent out was the icing on the cake, just an absolute pleasure to deal with. Thanks to Kyle for the great help on picking the right item for my need and all the efforts he provided. I think in all everyone is needed to make the whole experience fun, that’s why great teams are always successful. Thank you – Mohammad
My wife and I are new Audio Advice customers but are really glad we found them and used them to purchase TV’s, speakers, and a Control4 system for our new house. The whole process was painless and I couldn’t believe how organized and neat the installers made all of the wires look, very impressive. They went above and beyond my expectations. I have already purchased more equipment and look forward to a long relationship with this company. - Alan
Randy Cribb did a good job on advising me and Tony Nichols and his associate did a great installation job and was very patient to help me understand the system. Good job and my experience with Audio Advice and Leon has always been good. -Billy
Keep up the great work. A wonderful shopping experience. -Michael
Both of the guys were great! They were very professional and helpful. Keep up the good work! – Dan
We’re very pleased with the upgrades to our system! The sound is fantastic! David was very good to work with through the whole process. The technician whose name I forgot (sorry) was very thorough and neat and efficient. Very happy with the end results. – Carol
The in-store staff were courteous, knowledgeable in all in all, very good! Your staff was most helpful. Keep up the good work. – Jeff
Robert Schindler did a great job on helping me select and made sure the setup was optimal. The store is nice and your staff knowledgeable. - Jim
May 2012
I have been an Audio Advice customer for several years. My spending is on the low to moderate end, and my sales consultant, Ivan knows this. Now, in spite of the fact that I am not a big spender, Ivan always spends the necessary time to make sure that my purchases will provide the highest level of satisfaction. Here is a recent example: Ivan was scheduled to visit my home to dial in my speaker positions. There is a charge for this service (on equipment not purchased at AA) and I was happy to pay. In less than 30 minutes, Ivan had measured the room, moved the speakers, and validated the placement with his arsenal of reference discs. I would never have imagined putting the speakers further toward the wall – but what a difference! I was like getting a serious upgrade! The best part? Ivan said that this really wasn’t much work and that he wasn’t going to charge me. Now, I am not implying that freebies abound. Rather, I am using this as an example of the dedication to service rather than shooting for the quick, immediate payoff. There will be a day in my future when I can make a large purchase. Ivan will be my first phone call when that happens. – Daven
Stellar customer service. Robert Schindler provided top notch service in the sale side of fitting OUR needs not just selling. – Grant
Everything was perfect! Todd Smith is my personal contact with the firm, and he continues to provide fast, excellent quality service. – Caroline
Peter….thanks arranging the team today…they really represented Audio very well…competent, well spoken, professional and made me feel very comfortable about the upgrade. – John
Ivan at Audio Advice is outstanding! He typifies the excellent customer service that Audio Advice is known for. Although I feel I have quality components in my system (several from Audio Advice) I wasn’t getting the most out of it. Ivan came to my house and optimize every piece of my audio-video system and the results are amazing. It is impressive what can be accomplished when you work with a true professional. This is why I keep coming back to Audio Advice! – Herb
Just the absolute best. Three houses. Three jobs by Audio Advice. Just finished a upgrade. Peter, Richard and Tony are outstanding. It’s more than great customer service. It’s about caring that the customer has a product upon installation that you will enjoy with ease. – Jerry
Keegan at Audio Advice rocks!! Keegan is intelligent, dedicated and personable. He is a pleasure to work with. Keegan is always prompt and on the ball. He put together a great presentation of material for our television room and did everything he promised and more. When we had an issue, even at 10pm at night, we called Keegan and he came out to our house to help!! Keegan is always happy to answer questions and talk about products. He is extremely knowledgable and very passionate about what he does. We will always go to Keegan at Audio Advice in the future. I highly recommend Audio Advice! – Kristen
Thanks for the follow up. I really like the system you designed and Jeff and Keano’s work. I don’t think I could be happier. I am going to write a positive Google review shortly. I am really impressed with the picture quality of the TVs and the sound quality of the speakers. Awesome! – Alan
Chris and Dave did a nice job installing the equipment. They were kind, helpful and professional. I think that they did a great job with a difficult room. – Charles
April 2012
We had a 15 year old system installed by three previous vendors who did not complete the job right or were out of business. Our experience with Audio Advice was amazingly refreshing. Their frist visit by Randy Cribb was courteous and very professional. Their system installers Jeff Jerine and Richard Hamilton were knowlegeable, professional, thorough and neat. What was even more pleasing was that they listened and did not leave until the system was complete and working and had tremendous patience to teach us how to use. We recommend them unconditionally. – Anand
Audio Advice is a great buying experience. Extremely knowledgeable staff and superb customer service sets them apart from any buying experience, in any industry. They have always been available to help if we’ve had any questions and have always been professional with an attention to detail. I would definitely recommend to friends. – A Google User
Customer service is awesome! I visited to test some headphones, and was greeted the moment I came in the door by Ivan, a friendly and knowledgeable guy. Store layout is clean and comfortable, you feel as though you’re in somebody’s living room. A refreshing change of pace from the big box mega stores. I highly recommend this business. – Arianna
Ivan is the best, I will not go any where else. – Mark
Very happy with my Audio Advice Experience. I had several Raleigh area firms come out to provide recommendations and estimates to improve our audio and data upgrades. Bill Ryan was knowledgeable and and very responsive. The Audio Advice bid was very competitive. Installation was professional and timely. A very positive experience overall. – Charles
I had a very positive interaction and am pleased with result. Dustin was able to get a read on what I wanted, he put an appropriate package together. All of the team members were available and responsive. -anonymous
I am Audio Advice’s biggest fan. The company provides the highest quality audio and video products combined with the most spectacular service in the Triangle. They truly do take care of you for life. As an author of service marketing books and textbooks, I can attest to the excellence of every employee and even the CEO. Why would you buy from any other audio/video company? – Valarie
If you do not know Randy Cribb at Audio Advice, then now is the time! I have known Randy for more than twelve years, and this man is the most knowledgeable, detailed,experienced,professional “MasterAudiophile Sales Consultant” I know. Randy has engineered a “SYSTEM”, speakers(Wilson Sasha) audio(Classe) cable, interconnects, power isolator MM,power cord powerlink MM(Transparent) and JL Audio,Two F212 subwoofers. I have recommended Randy and Audio Advice to all my family, friends, and all my “Audiophile” buddies! – Ron
Audio Advice is a great buying experience. Extremely knowledgeable staff and superb customer service sets them apart from any buying experience, in any industry. They have always been available to help if we’ve had any questions and have always been professional with an attention to detail. I would definitely recommend to friends. – A Google User
Everyone who worked with us was excellent. – Marshall
March 2012
This was a two day job. The first day they showed up on time and the guys got to work running all the cabling required for the home theater, internet, and alarm system. The next day the team showed up and installed all the components and spent the time showing me how to operate everything. The install was beautiful all wires hidden and out of sight and the simplicity of the control system was just great. Earlier on they had realized that the components cabinet they had selected wasn’t going to work in the space. So, they had someone running all over town looking for a solution, which they found and installed keeping the project on schedule. – Stephen
Another excellent installation and experience. This was our second installation with Audio Advice, and as usual Mel and his crew (Karl and Ben) were professional, helpful, and flexible. This is the kind of service, attention to detail, and professionalism that seems to have waned in other industries and competitors. The company is extremely well run from the top down, and they seem to place a great deal of importance on hiring exceptional customer-facing employees. We will be calling them back again soon for another room, and I recommend them without reservation. – K9Fans
Excellent experience. I have utilized the services of Audio Advice several times over the past few years and have always walked away very pleased. I have recently upgraded my home theater with the assistance of one of their engineers (Jonathan Jones) and sales staff (Chad Lunsford). Both staff members were extremely helpful and insightful making the overall experience very enjoyable. – Travis
We used Audio Advice 5 years ago and I of course called Peter back for a new TV install this year. He has/is always attentive and explains everything ahead of time so that I understand the exact product I am getting. This time, Ben and Richard did the install, and they were wonderful, making sure I understand the product, while being very considerate of my home, my dogs, etc. The new TV looks/works great. I will always use Audio Advice, as I trust them and can always count on great customer service! – Gina
I have been working with Chip Johnson at Audio Advice for many years. I have no hesitation in recommending Audio Advice and Chip to all of our clients. Audio Advice is very responsive and finds creative ways to address audio/visual needs of our clients. Quality Design & Construction trusts Audio Advice to take care of our very best clients. – Peggy
February 2012
I first went into Audio Advice back before Christmas to look around. I wanted to replace my 1995 eraaudio system. I talked for a long while with Dustin Clemens who gave me a lot of great suggestions. Not long after, and while away for Christmas in Virginia, I purchased a McIntosh Integrated Amp, a new turntable and a Sonos system. This was a spur of the moment thing. I returned to Charlotte and hooked up my new equipment and immediately realized my old 1995 McIntosh 2 way speakers were too out of date. This time I went to see Dustin. Again, he spent a lot of time with me and brought me up to date on the latest developments in not only high end audio but also all the possibilities afforded by digital music. He worked with me on speaker selection and after much deliberation I chose a set of Vandersteen speakers. I also purchased a set of Transparent TW10 speaker cables and a DACKIT. After a couple of weeks listening to the new speakers, Dustin came to my house and correctly positioned them. My sound had improved but still not really where I wanted it to be. Before Christmas, when I first talked to Dustin he recommended a digital set up using a Mini Mac. I chose to go with a Sonos system. And when I bought the DACKIT and the speaker cables Dustin had suggested the next level of components. I did not listen to his suggestions. And Audio Advice sold me what I asked for. And those selections still did not give me what I wanted sonically. So now I have upgraded to an iDAC, Transparent Music Wave Plus speaker cables, a Mini Mac and a host of high end USB and fiber optic cables. My system sounds as good as I think $15000.00 can sound. I realize that Dustin was right when I first spoke with him back before Christmas. Audio Advice worked with me in revamping my system and replacing the components I mistakenly purchased from them. They treated me with a generosity I did not expect regarding the previously purchased DACKIT and the speaker cables. During all of this not once did Dustin or any of the staff at Audio Advice make any comments or negative reflections that I had originally used another audio dealer or did not listen to their previous suggestions. What Dustin and the staff did for me was to treat me like I was a long time customer who had always bought from them. I cannot give Audio Advice a higher recommendation than to say I will be a customer for years to come. If you want to deal with a company that is professional, knowledgeable, helpful and carries all the top brands you need look no further than Audio Advice. – Paul
I was very impressed when I opened the letter you sent after my recent purchase at Audio Advice. It is a relatively small thing, but I have never received a letter from a shop thanking me and opening a door for communication after a purchase – especially since it was only a low priced cable. I have heard it said that a wise man searches for a great shop and salesman, then purchases equipment – more important to establish a relationship than seeking a certain price or even a certain brand. Of course I enjoyed my interaction with Ivan, and he was a huge help in troubleshooting a situation I had with my Peachtree Nova (that I desperately wish I had bought from your shop). I have a friend who purchased several items through Ivan, and what he has said about the quality of the experience was certainly reinforced. I look forward to spending more time in the future working with Ivan. Thank you again for the follow up letter. – Jason
Super awesome place! OMG! – Toni
Ivan helped us with the purchase and installation of a Sony HDTV, Blu-ray player, and a set of speakers. He was extremely helpful and the entire experience was a pleasure. We wouldn’t consider going anywhere else for our home entertainment needs. They also routinely host events with a number of vendors discussing their products…these evenings are always very pleasant and informative…with some outstanding catering by Bella Monica to make the experience a complete success. – Jim
I can’t say enough about the outstanding customer service Dustin Clemens delivers for his customers. I recently added a few items to my home set up and although I wasn’t spending BIG $$, Dustin makes his customers feel as if they are. He responds quickly on his day off or whenever you have questions and makes his customers feel as if they are the most important customer he’s dealing with. This level of service is the reason I will continue to visit Audio Advice and refer friends to Dustin for their audio needs. Great products & great service make them both stand high above other stores in the area. – Jeff
Audio Advice is very customer service oriented. I went in to look at subwoofers and was assisted by Ivan. He asked what is was looking for and spent time with me listening to several different products. He was very knowledgeable and professional. He recommended the JL audio sub and offered to loan it out to me for a few days to take it home and try it out. Once I got it home, I had a problem hooking it up. I called Ivan and told him about the problem. To my amazement, he offered to come to my house on a Sunday morning to assist me in hooking it up. He even went the extra mile and calibrated my other speakers. It is not often that you find that kind of customer service anymore. I appreciate Audio Advice and Ivan for being there for my audio/video needs. The JL Audio subwoofer he recommended could not be better. – Brett
Todd Smith assisted me in finalizing my home with a sound system that compliments me but also the house. His professionalism and the team of techs who worked on the project were outstanding with their knowledge and understanding of the product. The job went so well that I have since added to my system with the results. If you want quality and a professional team this is where to go. Rock on! – John
We just wanted to drop you a note to say thank you for another great experience with AudioAdvice. We worked with Lee Campbell to upgrade our home security system to incorporate cellular communications and to give us access to the system via the internet. The installation was smooth and the system works exceptionally well. We’re impressed enough to consider an upgrade to the system at our vacation home, as well. It’s always nice to work with an organization that is thoughtful and responsive. Lee was taking care of us even when he should have been focused on his own recovery. We really appreciate all you do. – Jean
January 2012
The Best Customer Service! My journey started a month ago with a trip to several local Charlotte audiosuppliers. I entered Audio Advice and never looked back. From design, to help finding other top notch vendors, to the installation of the finalized products I have been overjoyed with my experience. I was never pressured with any “upselling” tactics and was always given the answer that would make my room sound and look the best it could. Audio Advice made several trips to my house to make sure the schematics and the equipment would be perfect for my configuration. The level of customer service is perhaps the best I have ever dealt with. A perfect example of this is when I was able to change the color of my AV rack (that I wrongfully selected) at 10:00pm (via email) and was responded to that very same night!!!! Nowhere else would someone receive that level of customer service during non-business hours. If you are in the market for a home theater system or an additional component to your existing one, give Todd Smith a visit at the Pineville location. One of the most knowledgeable, passionate people in the business who really gets customer appreciation. Anyone who asks me will always be referred to Audio Advice!!! Thanks guys! – CTMan
While I know that I am being repititious, some things bear repeating, to me. On friday I had two OPPO BDP-93s installed( somehow I seemed to have done this piecemeal with this last bit coming as a result of Mark telling me, upon my asking about my BluRay players, that Leon would not be able to stand them given the system that you all had put together for me). Mark Kess and Dusty teamed up to get the OPPOs in stock and on the schedule in very short order as a special favor. Then Ryan and Mike did their usual superb job of installation. What sets your people apart, aside from their technical expertise and depth of knowledge, is their passion for what they do. It is obvious that it is not just a job for them, but something they love doing. All of them seem to get a real kick and sense of satisfaction out of doing things right and seeing a customer’s eyes light up upon hearing and seeing what they have done. Ain’t it all good fun… – Chris
The Sonos components installed as predicted. They are so simple to set up. I got the whole thing set up in 10 min or so. Good stuff. Thank you again. – Jeff
The showroom was awesome. and even though I was only looking to purchase 1 center channel speaker I was treated with the utmost respect and professionalism. My Salesman Todd Smith was very knowledgeable in all their products and helped me make a sound decision that I am completely happy with. I would definitely recommend them to anyone looking for quality A/V products. – Arbee
My experience was completely satisfying. The products were great, the staff was first-rate and installation was perfect. I couldn’t possibly give a higher recommendation. – Jim
We’ve been dealing with Lee Campbell and his staff at Audio Advice Security for about three years now and have been really impressed with their honesty, professionalism, and commitment to customer service. We’ve used them for our alarm monitoring since 2008 and just recently had them upgrade our system. The guys who did our upgrade (David Ely and Danny Heulitt) were on time, thorough, very pleasant, and did a great job cleaning up after they were done. On top pf all of that, their prices are very reasonable. Lee gives all of his clients his personal mobile phone number, with instructions at call any time – weekends, late at night, etc. We’ve taken him up on this offer a couple of times and he’s always been available. I’ve recommended him to a couple of friends and their experiences were similar to mine. I can’t recommend them highly enough. – A Google User
I’m thoroughly enjoying my upgraded system; all your recommendations were spot on! It’s amazing how much the state of the art has progressed in 9 years! I appreciate how you helped me understand my options and gave me great quality for good value. – Tom
I love this doggone thing! I have listened to more music with more variety than I have in a long time. It’s fantastic. Everything works fine except it seems like some stuff in my iTunes is accessible and some isn’t. (My desktop with iTunes was not at home when the Sonos was installed because it was getting a power supply replacement, so I had to sync that up myself.) I’ll figure that out eventually, I guess. I find I listen to a wide variety of radio stations and Pandora. Since I already have XM Radio in the car, I’m considering getting the internet add-on. Thanks for steering me to the Sonos. I’m trying to get some other guys at work interested in it. – Steve
