The most common service calls we get are all related to a locked up cable or satellite box.
Any of the following symptoms can usually be fixed by a reboot of the box:
No sound and no picture
Loss of list of recorded shows
Luckily it’s pretty easy to reboot
Time Warner Cable
Press and hold Volume +, Volume – , and Info on the front of your cable box until the display starts to change. The display will usually change to read “BOT”. In 2-4 minutes the clock will be back to normal looking in the front window. Press the power button on the front of the box and you should be back up and running. In some cases it will take up to 4-5 reboots to resolve the issue.
If your box has a small red reset button behind a door, press it to reboot. If you do not have this button, you will have to unplug the power cord, wait 30 seconds, plug it back in, then it will reboot. This will take about 3-5 minutes.
If you have the newer Directv system where there is a main box with multiple tuners and smaller boxes that talk to this box you can sometimes loose your list of recorded shows. The first step to try is, reboot the main box. It will take about 5 minutes to reboot. If your list of shows still does not show up, you will have to reboot your smaller box, which you can do using the menu button and settings, then after it reboots, you will need to reboot the main box again to restore communication.
Open the flap on the front and press and hold the power button for about 10 seconds until the receiver restarts then release the button. This will take about 5 minutes. In same cases you will need to do a hard reboot by removing power, waiting 30 minutes, then plugging power back in. Again it will take about 5 minutes to boot back up.
Press and hold the power button on the front for 10 seconds then release. You may see an orange display on your TV during the reboot, which takes about 2 minutes.
We hope these tips have been helpful and will get you back up and running!