Audio Advice is the #1 home theater, home automation and home electronics provider in North Carolina. We offer super showrooms in Raleigh and Charlotte that allow our customers to touch and feel the largest selection of premium products in the state. We have won more local and national awards than any provider in the Carolinas. We were named Best Specialty A/V Retailer in the United States by TWICE Magazine and have won the Bravo award from Metro magazine as best place to buy a home media system each year since its creation. We’ve grown from stereo retailing in 1978 to providing the best home theater, home control, high performance audio, shading, lighting control, home security and networking services. The level of performance provided for our retail, homeowner, and builder clients has earned us a reputation second to none.
As the largest premium home electronics provider in the state, we are able to carry the largest selection of products that meet our stringent requirements. We thoroughly test new products as the enter the market and we work hard to choose the best products at each price point for our customers. When you come into our stores, you will find a large selection of products but can rest assured that we have already vetted the products for you to be the best in their category. Click here to see a list of our key brands–you won’t find a selection like this anywhere else in North Carolina.
Over the past 30 years, we have built the best installation team in the country. When you invest in home electronics, the installation is usually more important than the product. If you’ve ever walked into a nice home and seen wires hanging from television or a bad installation, you know it instantly. With prices in home electronics having come down so much over the past decade, customers have been able to get better bang for their buck by having companies like Audio Advice deliver their entire system. With that, you get a better looking end product, a better sounding system and a better performing system because we know the right cables, power systems, hookups etc. Take a look at some of the hundreds of reviews done on us and you’ll get a sense of how much people value our installation team.
We are committed to the best customer service in the industry–period! If you’ve a owned a home for any period of time, you realize that the best vendors are the ones that provide spectacular service after the fact. For our customers, service means three things: i) ability to fix and maintain the products we sell you, ii) going the extra mile when you have a problem and iii) maintaining the only dedicated 24/7 on call service team in our industry in the state. We sell full system solutions for customers that are long term investments. As such, its imperative to our customers that we can help them maintain and upgrade their systems over time. For 95% of the companies in our space, their job is to sell you a product and move on. Electronics break and things go wrong in life. From his founding of the company, Leon Shaw has taught exceptional customers–especially when something goes wrong. We want long term customers. ”It can be as simple as bringing a lunch to a client at their home,” he says. Or it can be something more complex, and more remarkable to the customer. “We had a client with guests at his house whose system went down during a lightning storm,” recalls Leon. “We were able to dial into his system while we were on the phone with him and correct the problem instantly.”
A Long Term View
With the same core values as Leon, our CEO Scott Newnam, has brought a long term view to our business. The home electronics industry is riddled with three major issues: i) faulty products that are a waste your money, ii) fly by the night installation companies that mess up your home and iii) products that no one can figure out how to use. Scott has helped bring a long term view to the company that focuses on only delivering products that we have fully vetted and to delivering a customer experience that is simple and easy to use. It takes incredible product selection, installation capability, and programming expertise to deliver a system that is both high performance and super intuitive to use. After falling in love with Audio Advice himself, Mr. Newnam became a co-owner of the company with Mr. Shaw in 2006. With this experience having built his own television technology company coming out of Harvard Business School, Scott brought Audio Advice unmatched qualifications in system building and delivery.
Home control is a hot buzzword these days. However, anyone who has had any home control, knows that getting it right is extremely complex. There are lots of gimmicky systems that simply don’t improve your life. When Mr. Newnam joined Audio Advice, he was frustrated with what he saw as a lack of truly easy to use and reliable home automation installations. He set Audio Advice out on a multi-year track to develop a system for designing, installation and maintaining the best home control systems in the country. We offer today what we believe are the three top home control systems worth investing in. Each is suited for a different budget and different customer. For those, looking for the flat out best home control system available today, Audio Advice has invested enormously in its Signature Series home automation system that can be found in the homes of top executives and professional athletes throughout the Carolinas and as far away as Florida and Hawaii.
“Leon and the team at Audio Advice have built one of the greatest companies in the Carolinas, and the country for that matter” says Scott. “As home systems become more complex, the research, design, skills, and processes to build and deliver them become more complex as well. We think our expertise provides our clients with the best systems and experience in the market. Our scale and resources deliver unmatched solutions for better sound, video and reliability.”
Offering our Customers Knowledge and Upgrade Paths
Audio Advice is constantly testing new products. When 3D came out, Audio Advice bucked the trend and advised customers to not overspend on 3D at that point. By contrast, when 4K entered the market, Audio Advice advised customers to seriously consider this new technology because the video was that much better and the industry was clearly going to embrace it. Our sales consultants and installers have been with us for many years and they consider their customers personal friends. As such, you have a team that will advise you and help you upgrade your system over time. We want our customers for life and we want to be one of those places that you feel welcome and free to explore options. Thousands of people follow our blog online that keeps our customers abreast of the newest trends, products and technologies on the market.
Audio Advice is also a certified electrical contractor, one of very few in the country. From a service standpoint this means we can pull electrical wiring for your new flat screen without having to coordinate a separate electrician. This allows us to instantly troubleshoot electrical based issues interfering with sound or video quality.
Commitment to Clients
The real key to Audio Advice success is dedication to our customers. The commitment to serving customer needs begins at the top. In 2007 Leon stepped up to the position of Chairman so he could spend more time doing what he loves to do best: helping our clients.
Just like at our beginning in 1978, everything at Audio Advice remains aimed at providing great customer experiences, and getting clients to love the world of home entertainment as much as Leon does. “While growing has been a lot of fun, over the years it put me in the office too much with operations. I now have more time to do my two favorite things; play with the toys I love and write blogs about them!,” he says. “Our goal as a company is to make home entertainment systems easy enough for your grandmother to use. I’m more excited now about our future than I have been in the last 36 years!”
If you are interested in how Audio Advice products and services can enhance your home and your life, please check here about how to work with us.